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Advances in industrial automation continue to make great
strides. As Alana Semuels of the Los Angeles Times points out,
automation is not only found in the agricultural and manufacturing sectors, but
increasingly in the retail sector as well.
Human retail workers continue to be replaced by robots,
virtual assistants, self-help kiosks and machines, and even vending machines.
The upsides to increased reliance on automated options are that they perform
efficient work without wages, and can provide instant feedback on the state of
sales and inventory. However, the downside is that they are displacing many
Americans from their jobs in an already tough job economy.
Automation expert Martin Ford told Semuels that "We have a
service economy, and the service sector is starting to automate…We've seen that
technology does destroy jobs in those sectors."
Some argue that technology has always replaced jobs and
freed people up to do more meaningful work. For many, retail and lower
skill-level jobs have already become a last resort and they are left
scrambling.
Have you noticed more automated options in retail stories?
Do you see them as a positive thing?
Source: The
Los Angeles Times
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