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Pradeep Nair, Director of Software Group, IBM India P Ltd, has a call to action: "Go Social!" Nair advocates connecting all of the people involved in your business, from customers and employees to vendors and suppliers, to add value and eliminate boundaries. Can social networking improve your plant's collaboration and communication? Do you have a Web site with feeds or blogs to get feedback from customers and suppliers? If so, what do you do with that information?
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