|
The Federal Aviation Administration has been drowning in controversy this spring. After being embarrassed when whistle blowers said it had overlooked maintenance lapses at Southwest, the agency cracked the whip on American Airlines over inspection of wiring in its MD-80 jetliners. Result: an army of fuming passengers as more than 3000 AA flights were cancelled. The agency also recently admitted that it mishandled a whistle blower's complaints that air traffic control managers in North Texas routinely covered up errors. Is it time to revamp this air-travel guardian?
The preceding article is a "sneak peek" from Quality Control, a newsletter from GlobalSpec. To stay up-to-date and informed on industry trends, products, and technologies, subscribe to Quality Control today.
|