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35 comments

Tapping Retiree's Brains

Posted October 15, 2008 12:00 AM

Many manufacturing and industrial sectors face a rapidly retiring workforce. Some think that software systems will be able to effectively capture retiree knowledge and transfer same to new generations of workers. Is this just a pipe dream promulgated by software sellers, or do these knowledge transfer systems provide real value?

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#1

Re: Tapping Retiree's Brains

10/16/2008 12:15 AM

There once was a plant engineer that was forced to retire due to his age. They gave him a gold watch and bid him farewell. Although he really did not want to retire, he accepted his fate. A few months later, the plant came to a screeching halt, and no one could figure out what was wrong, so they called the old engineer, who agreed to come up for $1000 plus expenses. He got to the plant, looked around, asked a couple of questions, then picked up a hammer, walked over to a pipe and gave it a good rap, which got everything running again. Of course, when the accountants got the bill, they were outraged- "$1000 for tapping a pipe? We can't pay this!". So the engineer rewrote his bill:

Tapping pipe with hammer- $5.00

Knowing WHERE to tap- $995.00

They paid the bill.

I don't know how true the story is, but it raises the question- how do you computerize this level of knowledge? I have seen many installations where perfectly good equipment was abandoned because the "expert" that know how to work it left the company. I do not believe any amount of documentation can ever replace hands-on experience, but it can help ease the transition...

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#3
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Re: Tapping Retiree's Brains

10/16/2008 1:42 AM

Though it's only an urban legend, different versions of the story are well known in several countries and the phenomenon is also well known. Forced retire is in most cases based on stupid short-term cash-flow calculations and results losses in larger time frame. The idea would come from "young talented (financial) managers" and when it hits back the guy who initiated the situation is in an other company for higher salary and higher position ( and will ruin an other knowledge-base) because the short-term figures has validated his decision...

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#2

Re: Tapping Retiree's Brains

10/16/2008 12:25 AM

A computer cannot replace 40 Years of experience, they should keep retiree's on a advisory role.

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#7
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Re: Tapping Retiree's Brains

10/16/2008 6:01 AM

Hi Epke,

I agree with you entirely!!!!!

Three years ago I was forced to retire because the new company managers were accountants, they desimated the whole engineering side of things to become a service provider!

This backfired on threm within twelve months when one of their sevice engineers phoned me all the way from Santos in Brazil to ask me to help him with a problem with a large magnetic brake system, this brake was on one of the worlds largest single drum winches mounted on an oil recovery ship.

I then phoned the company in Holland and asked them if they would pay for my time and knowlege, they said that only if I solved their problem, so I gave it some thought before I said yes. I did not even have to travel to Santos to solve their problem, I just phoned the service engineer and talked him through it.

Two weeks later the company sent me a cheque and asked me to return, I cashed the cheque but declined to return as I am now a happy pensioner.....

No matter what or if I will never return to work because of the way I was treated!!!!!!!

Spencer.

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#4

Re: Tapping Retiree's Brains

10/16/2008 2:52 AM

Part of the problem in these systems is that their value is seriously compromised by the failure of design engineers to transition to the new thinking needed to optimize the software.

A perfect example of this is a major international company with substantial resources, both financially and technically. Many of their devices are built up from weldments and heavy boiler plate.

An AutoCAD house for many years, their engineers are used to drawing 2D orthogonal prints of complete assemblies and then handing them off to contractors to interpret and make.

I was hired to support a recent contract and was brought on board because of my experience in Solidworks, a parametric 3D solid modeler.

I'm used to modeling all the individual parts in a complex assembly and then generating neutral file formats for use by fabricators in generating automated CNC tool paths.

When I did that with one project, I was chastised and told it was wrong! They insisted that I develop the entire design as one part with multiple features and then output the usual 3 view orthographic drawings.

"But you will need a skilled metal worker to interpret every single part and build it all by hand"

"That's the way I've done it for 30 years. That's the way the company wants it and that's the way you will do it."

And so I used one of the most highly praised 3D parametric design environments in the world to generate a single part model with complex features, that no one would look at, so that a 2D drawing could be printed out.

"What are you going to do when the last of those veteran steel workers drops dead or retires? Whose going to make your parts when you can't provide the geometry needed to make a simple part on a CNC plasma cutter?"

"That's not my problem!"

I spent many years training experienced architects and engineers on the use of computers . I started doing that in the early 80's when CAD was in its infancy and that was when I first experienced what I have since called the "Attachment factor".

People who have been doing things a certain way for a long time and have become successful, will be highly reluctant to surrender the comfort that comes from having mastered a specific means of expressing their creativity. If it's a group environment as often is the case, the last thing they want is to look foolish in front of piers. And so, the new paradigm gets corrupted by an old one and the full potential of the more effective instrument is seriously compromised.

To compound matters, those in the Bull Pen who must use the new tools are rarely consulted by management when a decision is made of what software is best. Resentment is to be expected and the expected productivity increases fail to show up. Sadly, the software gets blamed.

The problem with getting these environments to work, is less a technical issue and more a human one. As I've pointed out, the one that most impacts success or failure is the degree of attachment people have to doing things a certain way, the old way.

One solution is to implement the new technology selectively.

I've often encouraged clients to find the youngest, most energetic and enthusiastic people and ask them if they are interested in being "Point" with the new software on a new project, one where the schedule and commitments are a little more relaxed.

In the meantime, the veterans can continue to run their show on existing projects as they always have without fear.

An interesting pattern often evolves with the young one running away with the ball and producing lots of positive results. The rewards of the new technology become apparent and when the veterans see that there is more to be gained by switching, they are less likely to be held hostage by fear of discomfort or loosing their traditional ways of doing things.

One man in particular demonstrated what can happen when a veteran of 45 years as an architect suddenly found himself facing a monitor, a mouse, keyboard and tablet. He was one of 20 men in my AutoCAD training classes circa 1982.

Periodically, I'd hear him mutter some expletive and "I'm never going to learn this s . . t!" He continued in that fashion for the remainder of the class.

A few weeks later, I visited the parent company and found that the engineering department was a boiler room of energy and activity. 35 engineers, all using AutoCAD, were having fun and being productive beyond any one's expectations.

However, in the architectural department, only a handful of people, young men all, were using the new software. The rest of the department was still seated on stools, using "T" squares, vellum and pencils. The work was piling up and construction crews waiting for information critical to their dead lines.

"What's going on?" I asked.

Instead of getting an answer I was told to go knock on the office door nearby, the one marked:"Chief Architect"

I did so and when the door opened, there, seated behind a drafting table was none other than "I'm never going to learn this s . . t!" himself! The department was stuck because the Chief was stuck!

The story has a happy ending. John was told that he had to make a choice: get with the action or get a gold watch and retire. So John chose to go modern. He bought a brand new IBM AT (remember those?) grabbed a copy of the AutoCAD and took it home and used it for about 60 hours a week, AFTER WORK! The man was already in his mid 60's when all this happened but to see him in action was to think he was 20 years old. More important he was energized and animated. Within 6 months John was transformed from a highly resistive but talented man who was frightened by the new technology into one of the most proficient and productive architects in the region.

Self expression is a highly rewarding human activity. The more we love it, the greater our attachment to the instruments we use. Part of their appeal is that through constant use they have become extensions of our hands and transparent. We can use them well unconsciously. A sure sign of mastery.

Disrupting that automated synapse is to disrupt the creative mind and triggers all kinds of angst and anxieties, especially amongst the older more experienced people.

It's to every one's advantage to pay as much attention to the human factor as well as the technology, when implementing change. If we fail to do that, it matters not what the software promised or the salesman said.

I've seen old men, waiting for retirement come alive in the face of new technology that liberated ideas. Don't be too surprised when discussing ideas to find animated spirits who wish to stay on. Retirement is for people who are sick or hate their jobs.

L. J.

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#5
In reply to #4

Re: Tapping Retiree's Brains

10/16/2008 3:27 AM

A long but interesting read.

And i always though that engineers should be flexible

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#6

Re: Tapping Retiree's Brains

10/16/2008 4:09 AM

Experience can't be put on a computer, because it's about knowing how to juxtapose apparently unrelated or seemingly trivial phenomena.

To put it another way if you did put the knowlwdge on a data base, the 'new guy' still wouldn't know what to search for as he wouldn't recognise the critical symptoms.

When managers and HR goons wake up to flexible working hours, short working weeks, semi retirement and such like the problem will go away.

Conversely just remove 80% of management and 100% of HR and it will go away too.

Del

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#33
In reply to #6

Re: Tapping Retiree's Brains

11/09/2008 8:17 PM

" Experience can't be put on a computer, because it's about knowing how to juxtapose apparently unrelated or seemingly trivial phenomena...the 'new guy' still wouldn't know what to search for"

Exactly!

milo

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#8

Re: Tapping Retiree's Brains

10/16/2008 8:28 AM

The "old fart revitalization plan" has recently been out into effect. Thanks to some bone headed politicians and wall streeters there are a lot of us retiree wannabees suddenly deciding that we may want to offer our services a little longer. Walmart could get some highly educated greeters.

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#9

Re: Tapping Retiree's Brains

10/16/2008 8:49 AM

I think allot of Companies already try do this the best way by hiring a younger person several years before the guy retires and let him train/guide him as he works through learning the job. In recent years though I think because of economical reasons allot of companies do not do this near as much. Some companies don't want to/can't pay the extra salaries that is required. A few years back we had allot of people retire that had been at my company since it was built in 1952. These guys had a ton (40+years)of experience. Although their leaving didn't shut down the production it did make it tough for their old areas to adjust to them being gone. Sometimes, mostly during outages we hire them back on contract basis because of their experience with the equipment and people.

pipewelder

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#10

Re: Tapping Retiree's Brains

10/16/2008 8:57 AM

I concur (apparently) that it's mostly pipe dream. You cannot transfer the knowledge directly into another brain, and by the time that younger brain has learned what the older brain knew, oh, look, it has aged just as much! You obviously need to store the knowledge, but you have to also maintain a way to access and utilize it, or what is the point in having it?

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#11

Re: Tapping Retiree's Brains

10/16/2008 4:40 PM

I had to build a sitting room in my shop for the retirees. Most were once former customers who all have a project or something on the go and need to use the machines.

They are a valuable resource and one I'm fortunate to have.

I'm not crazy about Freds' micro (1" X 3") nuclear reactor tho.

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#12
In reply to #11

Re: Tapping Retiree's Brains

10/17/2008 6:32 AM

Have Fred give me a call.

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#13
In reply to #12

Re: Tapping Retiree's Brains

10/17/2008 7:55 AM

Whaddaya want?

Fred

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#14
In reply to #13

Re: Tapping Retiree's Brains

10/17/2008 7:59 AM

The plans to your 1"x3" nuclear reactor.

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#15
In reply to #14

Re: Tapping Retiree's Brains

10/17/2008 8:30 AM

Cheney stole it

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#16
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Re: Tapping Retiree's Brains

10/17/2008 11:49 AM
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#17
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Re: Tapping Retiree's Brains

10/17/2008 12:46 PM

I will build a large motorized turntable and place a lawn chair in the center for "W" to sit in and give the bird to the world.

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#18
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Re: Tapping Retiree's Brains

10/17/2008 12:59 PM

At least it'll keep him out of mischief...

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#19

Re: Tapping Retiree's Brains

10/19/2008 8:34 PM

After the way we have been treated, no engineering company should expect us to just give away our knowledge to younger people, or any people for that matter. I am quite willing to share my knowledge and experience with someone else, but it will cost the company involved a fair amount of money.

Lets face it, if someone else knows what I know, then the company won't call me back on a short-term contract!

If you are asked to tell someone how to do something, say "No! I'll do it, but I won't tell anyone else how to do it, because if I do, then I am redundant"

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#20
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Re: Tapping Retiree's Brains

10/20/2008 6:08 AM

I think there is a balance to be struck, on this forum many of us freely share our knowledge to those individuals keen enough to seek and appreciate it whilst willing to work themselves.

I personally find the 'I know something you don't, and I'm not telling' approach deplorable.

But I agree I wouldn't give it free to a 'company' especially if asked by people instrumental in one's firing.

Del

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#21
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Re: Tapping Retiree's Brains

10/20/2008 8:26 AM

I'd give it free to those who fired me...........................and wait till they get fired......

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#22
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Re: Tapping Retiree's Brains

10/20/2008 9:53 AM

Ah, but would you give them that what helps them, or that what helps them leave?

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#23
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Re: Tapping Retiree's Brains

10/20/2008 10:23 AM

la de da, la de da...............

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#35
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Re: Tapping Retiree's Brains

04/06/2009 2:15 PM

I agree with Del. I will tell you everything I know about a subject because by the end of today I will know something else about that same subject or have another new idea that you have not even dreamed of . You people that have to live off the "I know something you don't and that sure makes me important" philosophy. Let me be brief and say it must really suck to be you.

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#24
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Re: Tapping Retiree's Brains

10/20/2008 8:13 PM

But when they need you can set the demands and make them grovel

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#25
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Re: Tapping Retiree's Brains

10/20/2008 9:00 PM

Grovel come on , most are too arrogant to have the brains to know when to grovel!

Yeh another retiree...........

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#26
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Re: Tapping Retiree's Brains

10/21/2008 6:58 AM

Grovelling is a pecking order established by brand of suit one wears...ie...Gucci does not grovel to off-the-shelf. Gucci does grovel to Seville Row....etc.............follow?

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#27
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Re: Tapping Retiree's Brains

10/21/2008 8:34 PM

Is that from American Psycho?

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#28
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Re: Tapping Retiree's Brains

10/21/2008 9:31 PM

It started in the Ginza..........................differrent suits however

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#29
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Re: Tapping Retiree's Brains

10/21/2008 10:34 PM

Like with armani comes automatically manager skills?

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#30
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Re: Tapping Retiree's Brains

10/22/2008 7:53 AM

Yes! You understand!

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#31
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Re: Tapping Retiree's Brains

10/22/2008 7:59 AM

I sure hope none of that sarcasm drips on the Armani suit...

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#32
In reply to #31

Re: Tapping Retiree's Brains

10/22/2008 8:43 AM

Unfortunately ascerbics don't stain............

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#34

Re: Tapping Retiree's Brains

11/10/2008 10:36 PM

AH International No so good ;Moores not good at all ; now I know!

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