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Valve Technology

The Valve Technology Blog is the place for conversation and discussion about valve actuators & control; industrial applications; water & wastewater; and power & energy among many others. Here, you'll find everything from application ideas, to news and industry trends, to hot topics and cutting edge innovations. This blog is inspired by the Valve Technology newsletter from GlobalSpec, which you can subscribe to here.

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3 comments

Spec Scrutiny or Sales Spiel?

Posted August 20, 2009 7:22 AM

Sometimes vendors stray into a marketing pitch to sell a product. While they aren't lying, they might not be fully open with their information. On the other hand, maybe it's an opportunity to learn together. What are some of the 'stories' that you've heard? How about these? Our product can handle that abrasive slurry... We have plenty of experience with your kind of application... This product will last for years... What pitches have you passed on?

The preceding article is a "sneak peek" from Valve Technology, a newsletter from GlobalSpec. To stay up-to-date and informed on industry trends, products, and technologies, subscribe to Valve Technology today.


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#1

Re: Spec Scrutiny or Sales Spiel?

08/20/2009 9:44 AM

how about this:

http://cr4.globalspec.com/thread/41973

100% efficiency energy recovery. TUV certified.

milo

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#2

Re: Spec Scrutiny or Sales Spiel?

08/21/2009 9:56 PM

Vendors are salesmen. They represent their companies product. you wouldn't be visiting a client if you didn't want your product to be taken seriously. You would be wasting your time and the clients time. Maybe a vendor gets carried away in his promotion effort. Maybe he was in a high pressure sales position in a previous job (car sales). Sometimes a vendor knows more about an application; his product may seem to be the perfect choice and he will take advantage of that knowledge. Vendors are different from salesmen. The vendor is in a low pressure situation when dealing with professionals. A high pressure approach may be appropriate in a car showroom but inappropriate in a professional environment.

I have dealt with vendors in my job in the past and never found any vendor to be over-bearing or pushy. My job was to explain very accurately to the vendor my requirements. If his product did not meet my requirements, I would say so. Off course I was not in a procurement position; I could only recommend.

Vendors who go into a marketing pitch are sometimes unsolicited as opposed to one who was invited. When contacting a vendor, it is important to make it clear that his visit is only for the purpose of getting information for an evaluation; No commitments.

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#3

Re: Spec Scrutiny or Sales Spiel?

08/22/2009 8:04 PM

I have to say, when I was brought in by sales, being in OEM and on a project or process that never existed, If I saw it was feasible, and had a rough idea on how but not the finished particulars, but I was brought forward to reinforced the customers confidence.

Interesting thing happens the more the customer questioned or challenged me, the more refined answers I came up with to address the issues. And usually on the spot.

Looking back, When I had started my business and put in my resignation at the company that I was quitting. I wrote in it, it wasn't the accomplishments that drove me and gave me satisfaction, it was the challenge.

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