Its very common for a branch service. Our customers get used to their way.

All needs money. some profiteer change your good components by bad one. from old day to today, from china to foreigners, everwhere has such man. So dont angry, dont bother. of cause some of them has less skill. its another things. take easy.

It sounds most likely the capacitor on your board is leak to kead your battery discharge fast. buy new one capacitor is lttle note.

but open it is a problem. if you open it, the dealer will deny their gureente, but if you ask them to open they will take your fee. its their regular.

ah, change new one, there are too good look and multi function MB for choice on the market.

When I was in Beijing, I came across a supermarket of cell phones. WOW!! They had them by the thousands. I had never seen so many in one place before!! I have no idea what prices were like though.

Bill

GA from me.

There is a reason most American cell (mobile) phone companies have 2-year contracts. That is the average life of a phone in real life service, where it gets some degree of abuse on a regular basis. When we renew our contract, we get a new phone for free or at a greatly discounted price.

When I sold cell phones, one of the ways to get new contracts was to recommend a new phone to a customer with one that didn't work properly. It was generally cheaper than repairing the old one, as long as you didn't want one of the latest top-of-the-line phones. I also recommended insurance (and still do, even though I don't profit from it). For about $50/yr, you can get a new phone if yours breaks or is lost/stolen.

If your Info is on a chipcard maybe you can look for a second hand one. Otherwise Consume!

Im glad to hearing a customer complaining your japan company, ( although its a jv) haha,

Hi, Epike, you make a bad idea to the top thread. if servicer would have found a second hand board for his MB, the service fee would make him buying a new one. and the user has to make do with the fixed one.

If Sony (which is not my company). Does not have or is not willing to replace the board, getting a second hand one (board or phone), is the only option.

And i am talking about the owner not the servicer.

(PS i am not going to comment on your constant degeneratory comments against Japan, i am Not Japanese, Maybe talk about Melamine in Milk?)

Sorry bad morning mood

I have tried to do what Spark suggested. If you all have noticed, the worst part about Sony Ericsson (SE) is - they do not reveal their local office address and contact numbers either on their website or over phone (customer-care number). The warranty is given by the parent company in Sweden. We can contact / complain only through their customer support number or email address; either you get stupid reply or no reply. I guess this strategy is to sell it's products without having to bother about any litigations by the customers. This is why when I argue with the Service centre personnel, they ask me to go ahead and complain to SE.

From Sony Ericsson's website I have found out that their President, Mr. Hideki Komiyama sits in their London office. I tried to find out this office address and contact numbers on the net, but no success.

I have had problem with SE once earlier also when the Service Centre delayed repairing my mobile phone and spoilt the exterior with lot of scratches. I have also complained to authorities regarding SE's unfair trade practice of advertising and selling the product in local market, but not revealing local contact address and numbers. Hopefully something should happen soon.

I will not opt for second hand phone because of the risks involved. You never know, what are the problems with that phone and if the phone is stolen from someone and sold. Insurance is also not favoured because of the lengthy procedure involved in getting the claim settled, if all it does get settled.

I had lot of phone numbers on my K600i which I guess will be lost forever. I will keep contacting / corresponding with SE for explanation on my K600i hoping for positive outcome.

Hello again, Humble Ess

Your man to contact is: Dick Komiyama

Hideki Komiyama

Biography of Hideki (Dick) Komiyama

Hideki (Dick) Komiyama became President of Sony Ericsson Mobile Communications on 1 November 2007 and is based at the company's offices in London, UK. In his first few months at Sony Ericsson Dick has travelled extensively and visited the company's main sites and offices around the world, and met operator customers and members of the media. During the February 2008 Mobile World Congress in Barcelona he accepted the 'Best Handset' award for the W910 WALKMAN® music phone on behalf of the company.

Dick joined Sony Ericsson from Sony Corporation, in Tokyo, Japan, where he was Executive Vice President and took the lead for Sony's global sales and marketing strategies. Concurrently, he served as Chairman of the Board of Sony Electronics Inc. in the USA.

Prior to these positions, Dick served as President and Chief Operating Officer of Sony Electronics Inc., where he guided the company's evolution from the digital world to broadband by encouraging the creation of devices and services that enhanced consumer lifestyles, whilst developing new business-to-business solutions. Before this role, he was president of Sony's Electronic Devices Marketing Group in Tokyo, where he was responsible for the sales and marketing of semiconductors, devices and components globally.

Dick holds an M.B.A. from the Wharton School of Business and Finance in Philadelphia. He completed the Advanced Management Program at Harvard Business School in Cambridge, Massachusetts, in 1988. Born in Japan, Dick earned a B.S. degree in electrical engineering from Waseda University in Tokyo.

I have easily located 2 addresses/phone numbers for Sony Ericsson in the UK:

1. SONY ERICSSON MOBILE COMMUNICATIONS INTERNATIONAL AB Fl Chadwick Ho 5th, WA3 6AF Warrington

Category:
Prepackaged software

• Street Map
• More on CDRom

2. SONY ERICSSON MOBILE COMMUNICATIONS MANAGEMENT LTD Lakeside Rd 1, GU14 6XP Farnborough

Category:
Electrical equipment and supplies

• Street Map
• More on CDRom

I located the above information within 30 seconds.

I hope that assists you in your quest for replacement.

I would be inclined to send a FAX (Not an email) addressed to Dick Komiyama at the Address #2 above.

If those contacts are unable to advise you of the location of Dick Komiyama, please advise.

I appears that Mr Komiyama's home phone is Ex-Directory.

Advise on progress here, with

Kind Regards....

Hi Sparkstation,

Thanks a lot for your reply, efforts and time put in to get me the details of Mr. Komiyama. I did get his biography on their site, but without the address. I have to give you a GA rating.

As informed, I have given a week to SE and Mr. Komiyama to reply to my email. If I do not get their reply, I will try contacting by phone or fax. I would prefer SE's reply in writing for record purpose. I will let you know the progress.

I had a CDMA phone returned to Telstra because audio in ok- audio out no- qquoted $445 to put new works in old case- mdeclined- I refitted old mini mike with soldered conns(standard was just contact)- perfect!. Then they shut down CDMA network!. I will not buy new nextG phone- who needs it! . pLANNED OBSOLESCENCE is the go these days- put up with it- you will not change it- unless all users demand reliability- & better still- DONT BUY ALL THIS LATEST STUFF!!.

Yesterday, I have sent an email to SE's customer support asking for their President's contact address and other details and requesting them to forward my mail to him for reply asking for free replacement of my Mobile phone.

Sony Ericsson's customer care claims that it is "a customer driven organization, committed to delight the customers and makes a conscious effort to meet our consumer's expectations". I hope they will give me a free replacement and prove it. I will keep you informed.

Regarding problem between cn power and epke, here, SE's HQ is in Sweden, neither China nor Japan. But, I think it should not matter which country the company belongs to, what matters is the business ethics of that company.What I have noticed is American and European companies which are generally good at ethics, forget them when they manufacture and market their products in other countries. I have not been able to understand why?

For CR4 forum, I think it would be better to skip the location / country to avoid misunderstandings or .

Sony is a Japanese company so i think they are pulling the strings.

And i do not think they will forward your mail to the CEO he is too busy (playing golf)

Well CNpower & me had some hefty political discussions, it seems he cannot let it go.

Sorry for that.

And Hole in the snow, i am waiting for the right moment to strike

hehe,

do you know when the sun is rising, only a little heat can melt snow? then where is the hole in the snow?

SE is only a branch of the Sony, a cell phone business department of joint venture. not turely pure japan company. they have a manufacture base in China as well.

you appear alway to wish to hear my arguement once you hve got a time. that's why you metioned once again as though I forget you are a Dutch.

ok lets continue. so that holeinthsnow will have some thing to see, to do, as well as others who are interested in the debates.

I think its only some problem of capacitors leak, because he found he cna use the set, only but battery dissipate fast. but open the cover is a problem.

In fact, there are many way for the user to make to find the agent. where is he from?

find the second hand board is always a bed idea. its impossible for him to do it.

As Epke predicted, no reply to my email so far either from Sony or Dick.

Now I have faxed direct to Dick as suggested by Spark, hoping for a reply within a week.

Good luck, you will need it!

As most of you expected, especially Epke, no reply from to my fax to Dick. Any further suggestions to awaken for these thick skinned chaps at SE?

Do you think I have a legally water-tight case to initiate action against SE?

Other alternative may be to write to Consumer Groups / Forums and newspapers to publicize the matter. But, I have found that newspapers generally do not publish these matters as they get lot of revenue by way of ads from these companies.

Consumer groups are probably your best bet they can inform you on what to do