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6 comments
Active Contributor

Join Date: Jan 2012
Posts: 16

ENTES Network Analyzer - Connection Issue

06/20/2012 7:10 AM

Hi All,

we are using MPR63 and MPR60S Network Analyzers in our Switch Rooms to record load profiles. When I try to connect to the device using RS-USB converter and Readlog V1.0.0.1 Software, an error occurs;

"Access violation at address 00410866 in module 'ReadLogv1.0.0.1.exe'. Read of address 0000000C"

I have checked device address, Baud Rate and COM port settings and they are OK on device and in software as well.

Here is an intriguing observation, I am able to connect to the device using old version of Read Log Software. It reads the data successfully but does not save the data in excel file. For this purpose, I downloaded the new version of ReadLog but am unable to even connect to the device after verifying the settings of COM port, Baud Rate and Address of the device.

Any pointers/suggestion would be appreicated

Regards,

Farhan Javed

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Guru

Join Date: Jun 2011
Location: Phnom Penh
Posts: 2371
Good Answers: 66
#1

Re: ENTES Network Analyzer - Connection Issue

06/21/2012 12:06 AM

At the risk of stating something obvious, I think there is a problem with the new software version.

The message is telling you that the software is unable to do something critical, not a comms issue IMO.

Have you asked the software vendor what it might all mean yet? How about uninstalling and reinstalling the new software?

How does the 'old' software save the data?

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Active Contributor

Join Date: Jan 2012
Posts: 16
#2

Re: ENTES Network Analyzer - Connection Issue

06/21/2012 2:59 AM

Well I contacted the vendor and he sent me a different link of software saying it is working on their PCs. I have tried to uninstall/install it several times and used different PCs but of no avail.

I concluded the same that this got to be a software issue but shared the question to see whether anybody else faced the similar problem or not. Thanks anyways.

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Power-User

Join Date: Mar 2011
Location: Sebastopol, California
Posts: 369
Good Answers: 17
#3

Re: ENTES Network Analyzer - Connection Issue

06/21/2012 11:09 AM

Scan for malware or try the software with a clean install of windows. Malware is still written to intercept com ports for autodialer functions.

Also make sure all updates are installed. Run the software logged in as Administrator and see if the access violation goes away.

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Participant

Join Date: Jun 2012
Posts: 1
#4

Re: ENTES Network Analyzer - Connection Issue

06/22/2012 3:41 AM

could you check the firmware numbers of the analysers? those are v1.68 or v1.74 or etc..?

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Active Contributor

Join Date: Jan 2012
Posts: 16
#5

Re: ENTES Network Analyzer - Connection Issue

06/22/2012 5:50 AM

v1.67

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Power-User

Join Date: Feb 2012
Location: 24°19'25"E 59°17'35"N
Posts: 337
#6

Re: ENTES Network Analyzer - Connection Issue

06/23/2012 9:56 AM

i hope it's not the case but with the MS servers years ago there was an issue like - i guess it was using the server's COM ports - the speciffic software had no privillegs to access them . . . ? however it managed to do some communication with the COM controller ??? the port parameters had to set manually ????????? & only xon/xoff worked . . . ????????? ??? ?
& another faint recall is the speciffic locking of sys res by the same (running) softw. or already uninstaleld / reinstalled 1 ????? "manual" removal of certain log or db files fixed the go <- it was with "our" software ?????

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Users who posted comments:

ci139 (1); Deefburger (1); Farhan Javed (2); kvadankpakal (1); Wal (1)

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