Succeeding in business is a challenging experience. What is it that differentiates your business from other companies offering similar products /services? If customer service is a priority, your business is most likely standing out in a positive way.
Growth at Radwell International has been positive for many years. I spoke with key players in Customer Service because I know that service very much contributes to growth. Each member of the customer service team that I spoke with all responded consistently when asked questions about how they approached customer service opportunities. I think it’s because they are really utilizing the principles they believe in on a daily basis.
Some key customer service points from Radwell’s Customer Service Team members:
Customer service in business should be immediate.
- Proactive customer service is very much a part of daily routine for Radwell International.
- All complaints are addressed and fixed no matter how small.
- As Radwell International has grown, the customer service team needed to grow quickly as well to catch up and then stay ahead.
- Handling each client with attention and a direct approach makes them feel valued
- Learning from problems that arise is an opportunity for future growth.
- Growing pains can make a company stronger if used productively.
- Managing quality across many locations can be a challenge as a business grows.
- Being able to connect directly with clients is something each customer service team member values.
There are a few “takeaways” in the above bullet points for any type of business. Although the concepts are simple, customer service execution can make or break a client experience. You can change any experience at customer points of contact but how a customer feels at the conclusion of the business interaction can be the difference between customer apathy and incredible growth.
Editor's Note: This is a sponsored post submitted by Julie Basello for Radwell International, Inc.
Photo credit: Robot/Human | Handshake/MarkMorace
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