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Product Review: Polycom VVX 1500 Business Media Phone

Posted February 28, 2011 4:00 PM by onsip

For the most part, video conferencing solutions can be divided into two categories. There are prohibitively-expensive video conferencing room kits that cost tens of thousands of dollars. Then there are software programs that run on your PC or Mac (think Skype, GotoMeeting, or Bria).

But now a third category is emerging. Some of the most popular VoIP hardware manufacturers are releasing VoIP desk phones with video capabilities. Industry leader Polycom released its VVX 1500 business media phone back in 2009, a little ahead of the pack. If your Polycom executive desk phone had a baby with a video conferencing system, it would probably turn out something like the Polycom VVX 1500.

This phone can be split into two parts. First, there's the phone itself, which features a very sleek, professional design. All of the hardware components are done exceptionally well. The handset is just the right weight. The hard keys are big, clearly labeled, and satisfying to use. The speakerphone is probably one of the best we've ever encountered on a desk phone.

Strapped to the back of the phone is the second part of the device: the 7-inch touchscreen TFT-LCD and 2-megapixel camera. The display is connected to the phone on a hinge so users can adjust it to get the perfect viewing angle for video calls and menu options. The camera can also be tilted up or down independently.

The LCD on the VVX 1500 is probably the nicest one I've tried on a VoIP phone. The touchscreen is very responsive – rarely did I ever have to tap an option more than once to get it to register. Scrolling through menus on the VVX 1500 by running your finger across the screen can be a little frustrating, however. Luckily, users can just as easily navigate through any of the menus on the LCD using the hard keys provided on the phone. Some may even prefer to use the hard keys exclusively, and to forego the touch screen altogether. It's really up to you.

In Use

The Polycom VVX 1500 uses the G.722 wideband codec as the default audio codec. So, if you're VoIP-calling someone else on a phone that also supports G.722, you can expect fantastic audio quality. Polycom's "HD voice" is more than just audio codecs. The company has spent a lot of effort incorporating hardware and software enhancements into its executive phones that work together to deliver the best audio quality, and you can bet that some of those enhancements are in the VVX 1500.

As already mentioned, the speakerphone on the VVX 1500 is fantastic. The quality is akin to what you get from Polycom's dedicated conferencing solutions.

We also conducted a number of video-calling interoperability tests. As expected, video calls between VVX 1500s were exceptional in both audio and video quality using the H.264 video compression standard. Video calls using H.264 didn't seem to work when we tested the VVX 1500 with the Bria for Mac and the Grandstream GXV 3175, but we were able to get full interoperability when we switched to H.263.

Other highlights of the phone include business productivity applications. Polycom has its own licensed Productivity Suite that users can try out when they boot the VVX 1500 by using a provisioning server that has a correct license file. Companies can also use Polycom's open developer API to build customized business applications for this phone.

Finally, we come to the microbrowser, which allows users to easily navigate to customized web pages. It is also possible to browse the Internet, but I wouldn't recommend it. Load times can be slow, and the processing power on the phone isn't quite high enough to handle some web pages.

About the author: Leo Zheng writes SIP user agent reviews using the OnSIP hosted PBX service. More VoIP phone reviews can be found at http://www.onsip.com/onsip-team-reviews.

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#1

Re: Product Review: Polycom VVX 1500 Business Media Phone

02/28/2011 4:27 PM

And my cell phone does all this and more, from anywhere I desire, including superior video quality... Nearly every laptop made today also has these function built in to the software/hardware. This may look good sitting on my desk, but from a strictly technology standpoint, it seems a bit behind the times.

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#2
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Re: Product Review: Polycom VVX 1500 Business Media Phone

02/28/2011 5:15 PM

Yes your cell phone and desk top/ laptop computer may be able to video calls, but there are differences in quality, dependability, interoperability, and nature of use. You can do Skype-to-Skype and Facetime-to-Facetime, but that's limiting if you think in terms of enterprise deployments. The quality and dependability are subject to your mobile network, as opposed to HD-voice and video on your broadband connection. And, there's little to no operability: you can't hook those apps up to a phone system with extensions, and your clients, customers, and coworkers would need to be on the same app at the same time for a call. A VoIP phone like the Polycom VVX allows for full video interoperability with the vast majority of VoIP hardware/software solutions, including full room conferencing solutions. We have also tested VoIP software for the computer that can also do this to an extent, but there are still lots of kinks to be worked out. Thanks for reading!

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Re: Product Review: Polycom VVX 1500 Business Media Phone

02/28/2011 5:36 PM

Well, I'm very happy with my cell video conferencing. I can conference call as many lines as I wish to my handset, share excell files, surf the net, and even use the phone to control my powerpoint slides while giving a presentation. I can take this device with me anywhere i want to go, and have never once had any reliability issues. My camera is 3X what this desk model is, if I cant get on the 4G network, I can always run on the 3G, or a wireless hotspot (nearly everywhere these days, like my office for example) I can just hop on their network. The Cell has a HDMI output to plug into any screen (projector, big screen TV etc.).

As far as quality is concerned, I fail to see much difference between my phone and any confrencing system on the market.

I'm sorry, but wired phones are a thing of the past, and are becoming less and less attractive as the vastly superior wireless technology married to high performance pocket computers makes a device that must be tethered to a wall a thing of obsolesense.

"And, there's little to no operability: you can't hook those apps up to a phone system with extensions, and your clients, customers, and coworkers would need to be on the same app at the same time for a call."

-Just an FYI, you might not want to use that statement too broadly for advertisment, as it's just plain false. You see the App and phone world is the fastest evolving technology on the market right now, it's impossible to keep up with the technology completely, I would suggest you not make any statement on this subject to keep yourself out of the hotseat.

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Re: Product Review: Polycom VVX 1500 Business Media Phone

02/28/2011 6:03 PM

Sorry you took issue with, "And, there's little to no operability: you can't hook those apps up to a phone system with extensions, and your clients, customers, and coworkers would need to be on the same app at the same time for a call." I was particularly referring to Skype and Facetime on the mobile phone, but please let me know if you have information otherwise. Regarding advertisement, I'm not in the business of selling phones and would very much like a 100% mobile solution, myself. I actually have tested a variety of SIP mobile apps, and intend to post some further reviews.

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Re: Product Review: Polycom VVX 1500 Business Media Phone

02/28/2011 6:08 PM

Great!

My main point is that while a desktop phone with some extra gagets added is nice, it is in no way going to be able to compete with the ever expanding mobile market. It's definately not a stock i would buy, or ever recomend anyone to buy. It seems to me like its trying to add some new features to a betamax machine and trying to compete with netflix, just not going to happen anyway you spin the numbers.

My Cellphone is completely hooked into our interoffice system, all my calls, voicemail etc to my extension can be directed to my handset and vice-versa.

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Re: Product Review: Polycom VVX 1500 Business Media Phone

03/01/2011 8:42 AM

We're looking forward to your next review, onsip. Thanks for blogging with CR4!

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Re: Product Review: Polycom VVX 1500 Business Media Phone

03/01/2011 8:48 AM

You both make some good points and while it's true mobile devices has made huge inroads to making landlines obsolete, I can definitely still see some major benefits to these type of devices in a corporate setting. Where I work, most employees don't get a company cell phone but we all have VOIP phones at our desks and meeting rooms.

And while hooking your phone to a large monitor for video conferencing is nice, it would not do nearly as good of a job at video conferencing a room full of people as a well positioned webcam would.

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Re: Product Review: Polycom VVX 1500 Business Media Phone

03/01/2011 11:30 AM

Sorry if I came across a bit harsh. No offense intended, it is a nifty product, just not one I would buy, but if there weren't a market, the phone would most likely not exist right?

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Re: Product Review: Polycom VVX 1500 Business Media Phone

03/01/2011 11:46 AM

No offense taken - Thanks for the debate and being interested, in general! We are SIP phone fanatics, so if you have any suggestions for our reviews, let us know.

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