Epson Workforce Issues

I would go here: http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=Overview&oid=209706&prodoid=63095162&category=Products and if there's nothing useful on the site, at least they have details of how to contact Epson support. Good luck.

Yeah, thanks for the link again; didn't have it on THIS box - been there first thing; you can get their prewritten executablr firmware loaders, but that's kinda what caused the problem in the FIRST place. That site doesn't give you access to the low-level hardware manuals that let you tweak the micro"s memory, or reboot it. There are also other software packages online that get you deeper access than the Epson site driver-jackhammers do; you can even change your printer model # and functions that way. I just need to find the hardware switch-twiddling code that opens up the USB - got them for most Epson models except THIS line... Someone out there is gonna respond "buckle down and buy a new printer", but that's not the point here. I could get a similar device for $70, but that starts a new and DIFFERENT ink cartridge habit.

Epson Tech support is useless or unwilling here; after getting past the "unplug the printer and plug it into a different outlet and reboot your computer" people, a "Senior Tech" started giving me a hard reset keystroke sequence, but then stopped and said "...take it to an authorized service center". They are certainly determined to extract their pound of flesh...
Thanks for the chat and the link, though.

Don't think this will help....but

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/epson-wf-3520-scanner-driver-issues/7c10dfb4-841f-4eb3-a060-2d9cd393900d?auth=1

https://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=209706&infoType=Downloads&platform=OSF_W_VISTA-64

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=209706&prodoid=63095162&foid=227897

What does Epson tech support have to say about it?

They should be your first and last stop!

You're gonna tell me that with a name like Macgyver? Why don't you give up the screen name to someone who actually EMBODIES the title...lol

First and last stop? Uh...no.

Epson Technical support is extremely frustrating and all but useless. After spending 2 hours explaining to a rather uninformed sounding person that yes, the printer is plugged in; no, we don't need to move it to another outlet because I have measured significant power to it; no, the hardware did not age out, it was EPSON'S malicious and predatory RFU (Random Firmware Update) that 86'ed it...etc, etc.

Eventually I got WAY to frustrated with him, and convinced him to forward me to a senior technician, who obviously didn't have time to consider my situation. He started parsing out the procedure to DO the hardware reset I am talking about, but apparently it was his first time through it and he couldn't complete the process.

Bottom line, there's an Epson Corporation micro in there, and the micro programming tools are readily available through their commercial engineering development office (and yes, that IS in fact what I do to pay the rent...); should be straightforward enough of a procedure to get another image into it. But even MORE so if they could actually specify what the built-in procedure is for this particular printer line.

"Hey moron, buy another printer!" - I think I addressed that above; been looking for a decent large-format device, but it absolutely, positively will not be an Epson. They cannot concern themselves with hiring competent Technical Service people (these should be some sort of former field service guy or assembly tech, not fresh high-school/college graduates who don't know how anything works yet) to keep their products running. They rely on an extensive set of Auto-Set-Up Driver routines which do not allow for the slightest bit of adjustment to computer systems or technicians; while they DO have very good print quality, if they can't back it up where it counts, one would be better off spending their money elsewhere.

Send it to me and I will weld in a new EEPROM with a 12 volt car battery, some jumper cables and a couple of nickels.

Good luck in your "quest"

<unsubscribes> and wonders why I even bothered!

What makes you think other manufacturers are any better than Epson when it comes to out of warranty customer support? S.M.

However, you will not have any luck with the Epson Workforce Models

Epson "went to war" against efforts to 'go-round' their pricey ink cart schemes. The reasons are two fold: 1) office printers consume the most pricey ink (which costs more per ounce than gold, chanel perfume..) 2) the number one printer search is for aftermarket ink cart's!

The result: Really buggy Workforce models that frequently fail due to no error by the owner/consumer.

The result: Epson got a flood of Epson Workforce models mailed back to their factory!

The Epson Solution: their invention of the so-called Epson EcoTank series printer. In theory, a good idea for consumers because you can just refill the bottles of ink. But in reality: A CRAPPY OVER PRICED PRINTER WITH VERY FEW FEATURES AND LACK-LUSTER PERFORMANCE! And at a very high price! I mean, these crappy EtoTank printers won't even do Duplex Printing! How can anyone have an office printer without Duplex Printing?

My advice: buy a different model printer. The Brother MFC-J5720DW has incredible features, sick-low pricing, and you can actually refill their carts with a syringe (no modification required). [Refer to InkProducts.com for more info] Or you might examine HP's brand NEW LINE (not their older lines as they are crap) - an example of the new line as of April 2016: OfficeJet Pro 8740

Best of luck