Hi to all,
I have a real dilemma ...
We manufacture some products with wood (actually MDF and HDF) and textile components, and recently ONE of our clients has complained about mold and mildew appearing on products.
The problem only appears on some finished good received, and we learned the only source of these complaints was from their South-East Asia warehouse where temperatures and humidity are extreme.
Originally, we thought the problem was from one of our fabricators, but now it seems that it comes from several, but still, only occurs when the products are stored in our clients damp warehouse.
Now, this client is asking we to testing at +90% humidity, and indeed, after about 3 weeks, we can see evidence of mold and mildew on the textile / fabric areas.
I can (and will) argue that this condition and testing is extreme, however the dilemma exists that there will be come cases where products are stored in these extreme environments.
We use dessicant packs in all our products but, apparently, that is not enough.
What do do? How to evaluate? In 30+ years of manufacturing and shipping products all over the world, this is a first, at least a first report, and it has me baffled as to how to solve it. With all the products of various materials used world-wide, this can't be a unique problem.
Any thoughts would be very much appreciated.
Kind regards ...
Good Answers:
"Almost" Good Answers: