I've been trying to help my mother in law with her PC for years and ran across something that is free and actually works. I proved it out on my sons laptop (still at home) and then my dads PC ( lives in same town) before I sent her an email with step by step screen shots so she could download it on her PC. She decided to do it without my help and hosed my authentication code by inputting a password of her own but once I got that .....I was in.... and ask her to.... "step away from the computer".
https://secure.logmein.com/US/products/free/
LogMeIn Free gives you remote control of your PC or Mac from any
other computer with an Internet connection.
Simply install LogMeIn on the computer you want to access (it
takes about 2 minutes), log into your account from another computer and
click the computer you want to control. You'll see its desktop and be
able to use all the applications on your remote computer as if you were
sitting in front of it - even if you're across town, across the country,
or across the world.
- Works with Windows PCs and Mac OS X
- Two-minute set-up
- 100% free
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