I am looking for some input on my computer problems. This is the current situation.
I had malware on the computer. A Computer Expert, local, took my Dell laptop home and reloaded to factory settings, with Vista home basic. She did not get the malware off. She said the chipset on the motherboard is toast.
I emailed Microsoft and they did a remote assist and got the malware all out.
Next is that the updates for windows would not install. Again Microsoft did a remote assist, this was on Friday. Yesterday I was online and the updates downloaded and configured and restarted and than a black screen.
I tried all reboot options and nothing worked.
I installed the Vista disk and now have windows running. I am not sure what the problem is. Should I upgrade to Windows 7? I have an email into the fellow at Microsoft who did the remote assist telling him what has happened.
Is my computer toast or is it still the software?
I did scroll through the pages and did not find a post that answers my dilemma.