Action as violence

Since this is primarily an engineering forum, my suggestions are:

1) Contact the component manufacturer for detailed spec sheets. (This may be problematic, as most are notoriously vague and generally unresponsive to such requests)

2) Attempt to determine if the problem originates at the component manufacturer or is introduced during unit production.

• If the former, query manufacturer for explanation and issue resolution.
• If the latter, hold appropriate Production managers accountable and attempt to repair unit in-house.

3) If unit cannot be immediately repaired, quarantine unit until a future date. If necessary, scrap unit.

You're right about the choice of forum but I thought you deserved a vote! Metaphorically speaking.