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Getting Past Customer Fears of Wifi Radiation

11/23/2013 2:31 PM

I run a small free community wireless project on a flat site in Richmond California, about 19 acres with 160 one and two story buildings. It's a Meraki system using 20 or 30 foot EMT tubing with OD2 MESH transceivers. Technically, it works well, but I have difficulty placing the 14 antennas because of vague fears of "radiation". Does anyone have suggestions for an approach to convincing the technically illiterate that the very small output of these units is negligible? Comcast, ATT etc gleefully place transmitters in the living space, but antennas seem to spook people. And of course, their computer or cell phone must respond with a similar signal! I'm looking for psychological tricks, I think...

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#1

Re: Getting past customer fears of wifi radiation

11/23/2013 2:45 PM

I think one approach might be to compare the levels with any cordless phone, which most of them probably have.

The beauty of it, is that both have a base station and a receiver; identical concept, but because of your extremely low power output, the antennas need to be larger than the ones found on the typical cordless phone.

Of course, you would also run the risk of making them scared of cordless phones.

http://www.emf-health.com/reports-cordlessphones.htm

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#2

Re: Getting Past Customer Fears of Wifi Radiation

11/23/2013 3:35 PM

Fool the old farts.

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#3

Re: Getting Past Customer Fears of Wifi Radiation

11/23/2013 4:44 PM

distribute these, keeps pets safe as well

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#4

Re: Getting Past Customer Fears of Wifi Radiation

11/23/2013 5:31 PM

The problem is that your project is in California! A few suggestions:

  • Paint the antennas GREEN so that the residents will know that the project is environmentaly friendly and will help stop global warming.
  • Attach some solar panels to the antennas and tell them that no nuclear electricity is used in the system
  • Plant Marijuana around the base of the antennas and train the plants to grow up the structure. Give the residents the responsibility of tending to their care.
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#5
In reply to #4

Re: Getting Past Customer Fears of Wifi Radiation

11/23/2013 5:49 PM

It is well known that marijuana counteracts the effects of WiFi radiation

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#15
In reply to #4

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 5:18 PM

Good answer!

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#6

Re: Getting Past Customer Fears of Wifi Radiation

11/23/2013 8:02 PM

I kind of doubt that they would understand that the power level falls of as the square of the reciprocal of the distance from the antenna. You might try to show them pictures of the antennas that are now buried under the plastic of their cellphones so they can see how much closer they are to their brains than your antennas will be. If all else fails tell them "no antennas, no internet", then you will be a hero again.

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#7

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 1:01 AM

This statement from your kit's documentation might put their technically illiterate minds at ease:

FCC Radiation Exposure Statement:This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.This equipment should be installed and operated with minimum distance 20 cm between the radiator and your body.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.IEEE 802.11b or 802.11g operation of this product in the USA is fi rmware-limited to channels 1 through 11.

..or not.

Not sure why you mention the type of conduit you are using. Is it relevant? EMT...do you have mechanical damage risks (rodents, foot traffic, monkeys, vehicle impact...) to contend with?

Paint the ODUs green (as previously suggested by another esteemed contributor) and select "Run Dark" mode so the blinking lights are turned off.

Free you say? Just remind the paranoid community members that you can't make peanut butter without peanuts.

Bogarting during the community meetings should be discouraged. "Free" is all about sharing.

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#8

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 8:24 AM

Like what ATT, Verizon, etc., did for their antenna towers, why not come up and use 14 different types or style of making your antennas not very obviously seen, or make them hidden to the public eyes? If they don't see or recognize anything to complain about, then you won't have to worry about complaints... It will be an easier task than trying to educate those who are supposedly knowledge-ables!

Good luck...

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#9
In reply to #8

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 9:33 AM

As a plan for dealing with potential dissenters, attempting to avoid a confrontation through stealthy installation of unobtrusive hardware, has a risk of backfiring.

.

The risk is that someone will 'discover' this 'plot' to install the equipment. Any efforts to minimize being noticed will probably be misconstrued as proof that the equipment is harmful. The result could be a larger, more adversarial, less reasonable group in opposition.

.

Discrete, unobtrusive equipment is great aesthetically, but I don't think hoping an installation will not be recognized is a good approach to dealing with possible opposition.

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#10
In reply to #9

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 9:56 AM

Nothing is free.

If they don't want it ask tell them to haul their own fibres in or use Vsat terminals (They radiate too. Oh dear)

You don't need the internet to sing Kumbaya around a campfire. Tell 'em to get to it if that's their want..

You folk in the US are an odd lot. Moan, moan, moan,.....want, want, want. Doesn't anybody do their own thinking there?

No good deed goes unpunished.

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#16
In reply to #10

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 7:05 PM

'....You folk in the US are an odd lot....'

.

My experience is that people are odd, without restriction to specific borders. Oddity may vary extensively but it is ubiquitous.

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#11
In reply to #9

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 10:38 AM

True, but there is always the psychological aspects of things that needs consideration.. when customer service is the issue! Specially so if the wifi transceivers has been already predetermined to be intrinsically safe. Additionally, if after its installation, the system has been again re-tested and verified to be within allowable safety limits...

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#17
In reply to #11

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 7:09 PM

I'm not suggesting the system isn't inherently safe. I'm saying it is sometimes easier in the long run to front-load any confrontations with potential opposition. People can become quite difficult to reason with if they think suspect deception has been attempted.

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#12

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 10:39 AM

each OD2 has a peak radiation value of 200mW, I would explain to anyone concerned that this is much less than one watt, something everyone can understand. I assume the 14 antennas are not in one place, right? running them immediately adjacent to each other gives an ERP of 2.8w which almost exceeds FCC safety levels of 3w.

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#13

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 1:03 PM

If the're that stupid maybe they shouldn't have access....jus sayin'....

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#14

Re: Getting Past Customer Fears of Wifi Radiation

11/24/2013 2:19 PM

It won't be easy, but showing them some comparisons of relative power might help.

Take a coil of wire, run the hot wire from something like a toaster, hair dryer, or strip heater through it to light say an led. Do the same thing with the lead to the antenna. When the dim bulbs see a dim bulb from the antenna test, and a flash bulb from the house current test, the bulb might go on in their heads.

Either that or they will all go back to living in caves, because you made them afraid of the electric company.

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#18

Re: Getting Past Customer Fears of Wifi Radiation

11/25/2013 12:39 PM

Remind them that in order for their laptop or smartphone to communicate via wifi, their device must radiate a signal back to the antenna(s). They are exposed to much more radiation from their own devices, than from the antennas. If that scares them, then they should regress to earlier forms of communication. Smoke signals cause pollution though!

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#19
In reply to #18

Re: Getting Past Customer Fears of Wifi Radiation

11/25/2013 1:11 PM

Even without an actual WiFI card or transceiver in them computers and the like all give off a fairly broad spectrum of RF energy. If they have any electronics devices at all that are within arms length of them they are being exposed to more radiation than what a WiFi system would expose them to at equal distance.

The other option is to simply tell them to buy the necessary gear and prove that the WiFi is causing them problems.

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#20
In reply to #18

Re: Getting Past Customer Fears of Wifi Radiation

11/25/2013 1:12 PM
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#21

Re: Getting Past Customer Fears of Wifi Radiation

11/25/2013 5:09 PM

I wonder if you could use some kind of professional looking pocket Radio Power meter maybe with an analogue meter and you could do some practical demonstration of power output of cordless phone/ mobile phone/ usb wifi device/ your transmitter. Then give them several sheets of paper with scientific graphs and equations. Then move the conversation on to something about how you are going to save them money.

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#22

Re: Getting Past Customer Fears of Wifi Radiation

11/26/2013 5:59 AM

I think I've got a good one...

Charge them money.

People are leery of free stuff. They think you're trying to pull a fast one.

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#23

Re: Getting Past Customer Fears of Wifi Radiation

03/06/2014 3:58 AM

Tell them it will counteract the fluoride in the water and / or the risk of autism from the MMR vaccine.

But not both.

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