Getting So Much Better All the Time

Hello Starter,

There is no improvement when there said improvement is not in the right area.

Improvement management can concern Processes, Materials, Tools and Equipment, and Working People. It's easy to reduce inventories by consulting sales and capability of production. Productivity must only be boosted when demand is increased. How you can sell when you don't create certain "customer value"? You produce customer value and that's all! What's the right direction? Many company just do things without any direction. GM was, is, and will be the best example on this principle. That created another principle of: The big is the best and the big is followed by many small.

First, see what you want to do (Goal, desire or aim). Second, see if you can do it (knowledge). Third, put together everything (Work). At last and ever, focus all the efforts and time to make everything different from others and get everything better. Customers buy personalized things, the "difference", and better than anyone can get somewhere else, the "improvement".

The best was W. E. Deming in "Out of the Crisis" and W.J. Latzko and D.M. Saunders in "Four Days with Dr. Deming". There are opinions, explanations, and ideas to follow but you have to "work and/or do" to become a better business person and your product or service is you.

Never forget that customer can tell you that you are good when the customer used someone else's and your product. But you have to know what to improve. the customer doesn't know what to do. You created the product, you have to improve by yourself or someone else will do. Adjust the product to customers and never your customer to your product as advertising does and did, do, and will do GM.

Yes, improvement must be a continual effort, Gil.

Ray Kroc, founder of the McDonalds franchise business model, said "are you green and growing or ripe and rotting"? The business environment or relational environment is never stagnant so we have to be changing with the said environments. You can be sure that your worthy competitors are not doing things the way they've always done things, just because that's "how we've always done it".