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How do small businesses compete against large competitors in the market?
In all likelihood, they can't compete on price. The big guys will always have economies of scale on their side. Small business suppliers need to find a different way to compete.
Where possible, focus on smaller clients where the BIG FISH likely do not want to invest their time and energy. It is less attractive the for Big Fish to be a supplier for the smaller quantities commonly associated with smaller businesses when economies of scale matter to their strategy.
Focusing on helping the small client grow by being a good "partner in business" will result in your own growth as well. Understanding the small client's goals and strategy for increasing his market share will help you design your own supply tactics in a way that helps them achieve their goal(s). Once these processes are implemented in-house, refine and expand/adjust them as the clients own business changes.
Consider these practices as you develop in-house tactics to partner with the smaller client:
- Partner with client to make them the best in their industry.
- Enlist the experts for your product - Universities and Consultants.
Ask your client to collaborate with you when they have an expertise you don't and both will benefit
- Volunteer to partner in their product development so your next generation product allows them to stay with or ahead of their
competition.
- Develop an "immediate response" understanding with them should they discover issues with your latest delivery.
- Ask them to keep you posted on a monthly basis on any issues or problems with your delivery and/or product quality in-house or field.
- Send teams to their facilities. Return the offer to visit your facilities and where possible, visit job sites where their product is used, another assembly or finished product.
With your processes aligned and targeted to grow with the smaller client you still may have a door opener to the larger clients that your competition have in place. Work to gain a trial order then meet the order specifications to perfection. Go the extra mile and meet every requirement you committed to obtain this first order. If you meet or exceed what you committed to the door may open to gain a greater share of the client's weekly or monthly needs.
MOST important is do not forget your relationships and business practices with the small customers that helped you become a desirable supplier and expanded your business.
Editor's Note: CR4 would like to thank Gordon Roberts of GEA Consulting for contributing this blog entry.
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