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It's true in the best of times, and even truer when times are tough — to get the most out of employees, to fulfill plans for sustainable, continuous improvement — requires that everyone in the organization be committed to and engaged in achieving the goals. One way to see that this happens, according to this article, is MBWA, or Management by Walking About, in which executives engage everyone in the operation and show that they value their input. Is that sort of commitment in evidence in your operation? What more could be done to get everyone pulling in the same direction?
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