Albert Einstein, it is said, commented that "The hardest thing in the world to understand is the Income Tax." I believe one reason Einstein said this is, he did not have to try and decipher a monthly bill for his (and that of Mrs. Einstein) cellular phone and/or mobile devices.
There is a tremendous rant about cellular service carriers just waiting to pop out (about my selected carrier in particular, but I believe if I change from my current rascal to a different rascal there will simply be a different set of issues) regarding the science – the technology – the varied bits of magic that it takes to make these marvelous devices operate at all… why oh why cannot some of that technology be applied wherever it needs to go so that my monthly invoice is correct? My invoice from May 2016 was $73 bucks, invoice in June was $95 bucks, I just received the July invoice at $235 bucks. The agreed to price for my cell service is around $65 bucks a month, and has been pretty steadily there for the 9 or 10 months previous to the $73 bill. [edit] The phone was new about a year ago, no changes since signup in service, equipment, plan, anything. There are no sundown offers in place - it's just a phone.
The customer service people with whom I speak about this are always helpful and readily agree there are some misapplied charges for some reason or another, and they reverse them, bringing my bill back to the customary $65 bucks.
I have pretty basic cell phone service, but my usual monthly bill is still 4 pages long, printed both sides. There are tariffs, surcharges, use taxes, FCC fees, blah blah blah ad nauseam. There are plan fees, plan deductions, basic and flat charges, a charge for enhanced service, and more blah blah blah. The most recent bill is (iirc) 8 pages both sides, blah blah and more blah.
So… why? Why do I have to call? How come these characters can't keep it straight?