TGA PT1000 Doesn't Work on My PC

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poot Participant Join Date: Nov 2016 Posts: 4	TGA PT1000 Doesn't Work on My PC 11/22/2016 5:20 AM
	I've recently bought this for our lab. It's a thermogravimeter which is used to test samples in different temperatures. It's supposed to be PC controlled but somehow my PC does not recognize my TGA at all. My operating system is Windows 10 (64 bit) which is supposed to work for this. I have rebooted both my PC and my TGA a dozen times - nothing. What's weird is that the application software runs without any problems - it just says that it's not connected to anything. Does anyone know if I'm doing something wrong here?
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PWSlack Guru Join Date: Jan 2007 Location: In the bothy, 7 chains down the line from Dodman's Lane level crossing, in the nation formerly known as Great Britain. Kettle's on. Posts: 32175 Good Answers: 839	#1 Re: TGA PT1000 doesn't work on my PC 11/22/2016 6:10 AM
	The system supplier certainly does, and is at the end of a telephone. __________________ "Did you get my e-mail?" - "The biggest problem in communication is the illusion that it has taken place" - George Bernard Shaw, 1856
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bigg Guru Join Date: Jun 2010 Posts: 1296 Good Answers: 104	#2 Re: TGA PT1000 doesn't work on my PC 11/22/2016 7:18 AM
	It apparently has a USB interface. If you un-plug it, re-boot your PC, and then plug it back in, do you get a 'new hardware' message? Or, in Device Manager, does it show to be connected? There is probably a device driver that has to be installed. Was that done?
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SolarEagle Guru Join Date: Mar 2007 Location: by the beach in Florida Posts: 33392 Good Answers: 1817	#3 Re: TGA PT1000 doesn't work on my PC 11/22/2016 10:40 AM
	Try another port, search for any driver updates, make sure latest driver is installed....click on help for application troubleshoot configuration....It says the software is 32 bit.... http://www.linseis.com/en/our-products/thermogravimetry/tga-pt1000/ __________________ All living things seek to control their own destiny....this is the purpose of life
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