Yes. The tool to use is the telephone. Try talking to someone at Lauer.
The other clue in the original posting is <...S7...>, which interpreted here to be a label for a Siemens software product. If this is true, then talking to the local distributor, particularly the one from whom the product was purchased, will yield an answer.
Do share the outcome of these discussions with the rest of the forum, for it may help others.
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