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Guru

Join Date: Apr 2007
Location: Buenos Aires, Argentina
Posts: 1679
Good Answers: 33

SOS Call Before Factory Rebooting Phone

04/02/2018 7:28 PM

Hi, Fiddling around in the "settings" menu from my Blackview 8000 Pro phone I got into "eyebrow mode" where I activated the blue filter and slid the cursor to see how the color of the screen changed. Accidentally I touched the "more" mode button. Some seconds later, the screen got slightly yellowish and instantly got a plain dark blue / grayish color. Icons were no more visible. I rebooted the phone pressing Vol - and the power button at the same time. The Blackview icon appeared clearly, requested the unlock code, then appeared the Android 7 menu, requested the code again... and the normal home screen showed up. I unlocked the phone as usual, got into the settings menu, but the screen got slightly yellowish and the blue dark screen appeared again...

I did this a lot of times (because this weird screen blocked my phone after about 10 secs or so) I eventually got into the "eyebrow mode" menu again... surprisingly, the "more mode" sliding button (I accidentally activated) and I blamed for the disappearance of the screen was off. Some secs later, the screen got blocked again.

In the meantime I got a phone call: phone was in std by (black screen) it lit up into grey blueish ... but no buttons were to be seen. I swiped the screen as usual and could talk to the calling person.... but could not hang up (probably missed the now invisible button for doing so).

Here https://www.devicespecifications.com/en/editor-review/c5ae4f/4 I found a thorough description of my phone's menu, where I got the screenshot pasted below from.... but no clue tho solve this problem.

Any ideas?

Thank you!

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Guru

Join Date: Mar 2007
Location: by the beach in Florida
Posts: 33392
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#1

Re: SOS call before factory rebooting phone

04/02/2018 10:05 PM

The only thing I can say is check for a firmware update....or look for a default setting return button...

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Guru

Join Date: Apr 2007
Location: Buenos Aires, Argentina
Posts: 1679
Good Answers: 33
#2

Re: SOS Call Before Factory Rebooting Phone

04/03/2018 1:20 PM

after a thorough search on the web I found out that the "dark screen" is a bug that busts the phone when activating "more mode" on Android 7.

Mankind beware!

To make a long story short: I had to factory reset my phone. All the stuff (like new phone numbers, etc) not stored on the cloud or somewhere else got lost......

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