I'm Rick Romell, a newspaper reporter (Milwaukee Journal Sentinel) writing about current litigation over locking / proprietary software on the UPS systems made by MGE and Eaton/Powerware. Both have sued a Wisconsin service company, JT Packard, for alleged copyright infringement and theft of trade secrets. JT Packard, in turn, accuses MGE and Eaton of unlawful anti-competitive actions.
One of JT Packard's claims is that both MGE and Eaton didn't tell customers before their purchases that only the manufacturer would be able to service the equipment even after the warranties expired.
I'm very interested in speaking with people about their experiences with these issues. Please contact me at rromell@journalsentinel.com.