When the system earthing scheme requires it. Check out the Wikipedia article on earthing systems for more information.
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In the US, as a general rule, the primary side first electrical disconnecting means after a transformer (or electrical source) should have its neutral bonded to ground. In a distribution panel this is usually accomplished by driving a green hex-head screw through the neutral bar and into the case of the panel. This can also be accomplished by installing a properly sized conductor between the neutral and ground bars.
Note: In some parts of the US the neutral-earth bond is required to be done in the meter base. If the neutral is bonded in the meter base, then it must not be bonded again in the panel or disconnect.
Electrical sub-panels (panels fed from another panel or disconnect rather than from a primary source) should not be bonded to ground. So if an off-the-shelf distribution panel is to be used as a sub-panel , then the green bonding screw is not supposed to be installed, and the neutral bar must be insulated from the housing of the electrical enclosure.
The electrical guy connected the ire from the ground rod to the ground bar and a jumper to the neutral bar. Here the power company often looses the neutral. won't the system use the ground as the neutral if the neutral is missing?
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