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External harddrive missing from "MyComputer"

09/06/2009 3:15 PM

Hi all Computer Doctors

As it (so often) happens, Windows sometimes thinks it was not shut down properly, next time you boot up your old laptop, Windows performs a "Disk Check for consistency". (Blue screen and a long wait) After that, everything works just fine.

Not so this time: after the disk check, where unfortunately my WD 320Gig "MyBook" external USB hard drive was plugged in and was therefore also checked by good old Microsoft, this external drive is now missing from "MyComputer" and can not be accessed anymore.

It appears in Computer Management ( Device Manager) and is also recognized as "USB Mass Storage Device", when I plug it in. The disk runs and makes no unusual noises, anyway, it was not moved or bumped or exposed to any physical shock.

As it appears, the Volume information can not be read anymore. Deleting the device from DeviceManager, downloading updated drivers and re-installing the device did not help.

There is no way I can access this external drive, it has no drive letter and Windows does not allow me to allocate a drive letter to it. .

Has anyone got a suggestion ( other than " scrap it" ), as there are a number of documents on the drive, which I would not be happy to loose.

I'm sure it is a software problem and can be solved by someone with an insight in the weird and wonderful guts of computer's brains.

Thanks,

Thomas

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#1

Re: External harddrive missing from "MyComputer"

09/06/2009 6:18 PM

My friend, first of all, ask to a friend to connect your disk to the computer and make a copy of all important thing you have inside it ok?

As you perform this copy, you'll be able to check if there was something wrong with disk formatting, partitioning, etc. I really hope everything is ok for you.

Hot shutdowns with storage media in USB are not usually good things. You may have to redo the partition, formatting, etc...

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#2

Re: External harddrive missing from "MyComputer"

09/06/2009 9:15 PM

There a couple things to try. But before doing anything I would determine whether the problem is your computer or the drive itself. So my first suggestion would be to take it over to a friend that has a computer and plug it into his computer and see if it picks it up.

Also I have had similar experiences where this guy called Murphy (if anything can go wrong will it go wrong) has struck and the problem simply was a defective USB cable that happen to fail at the same time as I had a Windows malfunction, so naturally you end up chasing the wrong problem.

Let us know how it's going and once you've isolated the simple stuff I will be glad to provide any other assistance I can.

Recently a friend had a similar problem, decided it was in the hard drive, tried several different procedures including removing the hard drive from the external USB case and plugging directly into the computer only discovered the USB connection had failed ON his computer.

Of course by the time he discovered the problem, he had damaged the drive by banging IT around (if all else fails slap it, not recommend), and voided the five year warranty on its external hard drive by opening the case, so start slow.

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#4
In reply to #2

Re: External harddrive missing from "MyComputer"

09/07/2009 3:03 PM
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#6
In reply to #4

Re: External harddrive missing from "MyComputer"

09/11/2009 12:00 PM

Hello bwire:

The program in the link looks interesting, I will have to check that out. Thus far I've only had moderate success with recovery programs.

I've been absence for a few days, I was hoping the original poster would've updated us on his progress. It's always nice to find out what the actual problem was or is, now were left with an unsolved mystery.

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#7
In reply to #6

Re: External harddrive missing from "MyComputer"

09/12/2009 2:19 AM

unsolved mysteries...on star trek they were called cling-ons

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#8
In reply to #7

Re: External harddrive missing from "MyComputer"

09/12/2009 1:06 PM

Bad bwire, bad bwire.

I hope you have a secure day job, because your career as a comedian does not look too promising!

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#3

Re: External harddrive missing from "MyComputer"

09/07/2009 1:47 AM

When in computer management / disk management right click the drive and set to "active"...

When in device manager is a USB2 enhanced host controller listed?

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#5

Re: External harddrive missing from "MyComputer"

09/07/2009 11:31 PM

your data is there

do not slap or slam the drive

DO NOT FORMAT OR TOUCH THE PARTITION

IN ANY WAY SHAPE OR FORM

email me

and I will send you my ph number I will walk you thru the recovery

its just to much to do

and to many question need to be answered

all I like in return is that you post the answer

Johnny Flash

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#9
In reply to #5

Re: External harddrive missing from "MyComputer"

09/29/2009 6:21 PM

I have a similar problem. My external hard drive locks up windows explorer every time I plug it in. I have tried it on both my laptop and desktop, and changed the usb cable. The lights come on and the computer tries to access it but it times out or windows gives an error that it is no responding.

Any suggestions???

Madjack

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#10
In reply to #9

Re: External harddrive missing from "MyComputer"

09/30/2009 1:16 AM

Try it in safe mode with networking.

What make and model?

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