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Guru

Join Date: May 2008
Location: Cedar Rapids Iowa USA
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Bouncing Emails

12/13/2009 1:36 PM

As a marcom agency, I email news and new product releases about automation and process control to magazines all over the world. In a typical mailing, I send to about 200 magazines and web sites. I send to 10 addresses at a time so as not to get caught by spam detectors. I use Microsoft Outlook to send the messages. (yes, sending 10 messages at a time is a PITA)

After every mailing, I get the same 12 "undeliverable" messages--a week after I send the mailing! It is always the same 12 addresses that reject me. And there is no commonality to the rejects--they are not at the same magazine or publisher, and they are spread all over the world.

My solution is to send a second mailing to those 12 addresses using my EarthLink account, and they go through.

Why does it take a week to be rejected? Bad addresses usually come back within an hour or so. But these 12 always take a week to come back.

What do I have to do to get those emails to go through the first time?

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Guru
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Join Date: Dec 2006
Location: Panama
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#1

Re: Bouncing Emails

12/13/2009 4:29 PM

The receiving account servers may have the IP address used by your Outlook account flagged as a SPAM source, in which case the mail is sent to the intended recipient's junk mail box. It will sit there for a week or ten days, then be purged from the junk folder if the recipient doesn't bother to have a look at the junk mail folder. The recipient may or may not be aware that the server has flagged your IP address as suspicious.

I have encountered a situation where my hotmail contacts list was highjacked by some spammers (most likely through some trick in Instant Messenger, based on my analysis of the situation), and subsequently my e-mail address was recorded by some servers as suspicious. I did not discover this until certain correspondents complained of not receiving specific e-mails from me.

Apparently, different firewalls use different criteria for flagging malicious e-mail.

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Guru

Join Date: May 2008
Location: Cedar Rapids Iowa USA
Posts: 506
Good Answers: 13
#2
In reply to #1

Re: Bouncing Emails

12/13/2009 4:33 PM

Thanks. Sounds like a reasonable explantion for the time delay. What can I do about it? What do I tell the recipient (using my Earthlink account to reach him)? Is this something that's fixable at his end?

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Guru
Panama - Member - New Member Hobbies - CNC - New Member Engineering Fields - Marine Engineering - New Member Engineering Fields - Retired Engineers / Mentors - New Member

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Location: Panama
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Good Answers: 213
#3
In reply to #2

Re: Bouncing Emails

12/13/2009 11:12 PM

In the case where my e-mails were being blocked, the recipient had access to the firewall that had flagged me as a source of junk, and he was able to over ride that. If the recipient is on a network where the IT department has control over the firewall software, it may not be so easy. I would suggest calling this to the attention of your recipients first of all. If the communication is sufficiently important to them, they will figure out how to unblock it. Otherwise, you may be wasting your effort sending them your updates...

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Anonymous Poster
#5
In reply to #2

Re: Bouncing Emails

12/14/2009 2:05 PM

It may help to send from the Earthlink account an email to the 12 failed recipients a seperate email that says please add the following email to your contacts list. This will sometimes let the email server know on their end that you're not a spammer. At least this is the case with (out of other things I've run into) Yammer. Hope this helps!

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Guru

Join Date: Feb 2006
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#4

Re: Bouncing Emails

12/14/2009 6:13 AM

Most of the servers treet frequent mails with "Unknown ..." in To: or no contact in it.

And some one may also send you the warning.

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