Bad Experience With OpLink

Was the fault one of the key components like the display or main board? I had this with a multimeter, the screen died and a new screen was more than the multimeter.

Manufacturer's spare parts can be notoriously expensive (and for good reasons) even before service center mark ups are added. This is especially the case for mass-produced products now days.

The whole thing took 3 weeks, cost about $150, and I got nothing for my time and expense.........They say that they service the WS454 scope. It seems to me that if they can't perform the service for some reason, that's their problem and they should not charge me to tell me this.

Standard service and transport charges, nothing abnormal about this at all (especially for a service centre). These are fixed costs regardless of the outcome of the service findings.

I am happy you posted, bad service should be publicised. It looks like they are a sort of "Con" company.......

This way, many customers might just say keep it and they then have all the rest of the scope for spares........very cheaply!!!

Next time make sure that you have a proper contract that shields you from such con artists!!!

Oplink's repair policy with regard to its evaluation charge is easily found and clearly stated on its web site:

http://www.oplinksolutions.com/repair.asp

An image of their web page statement is inserted below:

I see nothing unusual about their evaluation policy or their policy for the prospect/customer to pay return shipping when repair is declined. The industrial control manufacturers, with whom I deal, have similar, if not identical policies.

From the episode described above, I don't see Oplink's actions as unethical, wrong, or a 'con' in any sense. It appears to me to be standard business practice.

For the record, I have no affiliation with Oplink.

I disagree. If they can't service an instrument which they claim they can, I should not be liable for their full charge. What if they said they service the Gimmick 100, but only have the ability to replace the fuse? You send in your Gimmick, they say "sorry, can't fix it", and you're out the whole fee. Meanwhile they've charged their normal burdened rate and have suffered nothing. This is a silly example, of course, but the principle is the same. If they can't service an instrument they say they can, they should not charge their evaluation fee.

GSA from me.

Sadly many con companies do this!!!

I could tell you some great tales in this area from here!!!