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Outlook 2010 Woes II

10/07/2011 3:10 PM

I have Outlook 2010 on three PCs. Two of them work fine, but the third one--which I bought recently from Best Buy and had them load Outlook and Microsoft Office--doesn't work for diddly. I have another thread running on here listing the problems, and I've followed all the advice and done a lot of research on help forums. Nothing works.

Apart from not having all the tools it's supposed to have, the biggest problem is that it does not save emails in SENT or DELETED folders. A search will find them, which means they are in there somewhere. Instead, the emails get stored on my ISP server, which means I have to either delete them from there, or physically move them back to Outlook if I want to save them, such as sent messages. And, of course, my server frequently tells me I have used up my available storage--usually at the worst possible time.

Research shows that this is a common problem, but the fixes described require a Microsoft certified software engineer.

So I figure I need to go back to Best Buy, rant and rave, and try to get them to load up another version of Office and Outlook--one that works. I'm sure they will say something like, "Oh, that's a common problem," or "It works, don't it?"

Any advice on dealing with Best Buy? How come two of my PCs work fine and the new one doesn't?

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#1

Re: Outlook 2010 Woes II

10/07/2011 3:15 PM

This sounds like a Best Buy problem. Contact them it should be under warranty.

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#2

Re: Outlook 2010 Woes II

10/07/2011 3:38 PM

You say:

Apart from not having all the tools it's supposed to have, the biggest problem is that it does not save emails in SENT or DELETED folders. A search will find them, which means they are in there somewhere. Instead, the emails get stored on my ISP server, which means I have to either delete them from there, or physically move them back to Outlook if I want to save them, such as sent messages. And, of course, my server frequently tells me I have used up my available storage--usually at the worst possible time.

Are all 3 PCs accessing the exact same email account from your ISP? Your email server will always save emails, or download them to your PC when you access your email account and then delete them from the server, depending on your account settings with your ISP. It sounds like part of your problem may lie with your ISP. Check your account settings for your email at your ISP. Contact your ISP if you need help.

Have you also tried deleting Outlook [go to Control Panel/ Add or Remove Programs], then downloading a fresh copy from MS?

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#3
In reply to #2

Re: Outlook 2010 Woes II

10/07/2011 3:51 PM

I've been doing this for years--accessing my email account from different PCs, sometimes using the Web Mail account from a different computer (like in a hotel), sometimes using Outlook. In all cases, up until recently, if I look at my email in Outlook, it deletes it from the ISP server. And the other systems don't store Outlook emails on the ISP server's SENT folder. They keep them where they are supposed to be.

It's just this new PC that won't follow the rules.

I'm scared to death that if I delete Outlook, MS won't download a fresh copy without being paid again. I druther Best Buy do that.

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#4
In reply to #3

Re: Outlook 2010 Woes II

10/07/2011 8:16 PM

You should have gotten a serial number with the software package that bb installed. That's your proof you own it.

As to outlook I feel your pain.

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#5
In reply to #4

Re: Outlook 2010 Woes II

10/07/2011 8:40 PM

What continues to amaze me about Microsoft products is (a) how really, really bad they are, and (b) how they get away with it. Me, I only have two years to go, so I am putting up with this garbage. If I was looking at 10 more years of this, I'd switch to a Mac.

The worst part of my job is dealing with Microsoft issues. It never used to be this way. My XP system worked just fine until it finally crapped out and I HAD to buy a new PC.

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#6

Re: Outlook 2010 Woes II

10/08/2011 12:30 PM
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#7
In reply to #6

Re: Outlook 2010 Woes II

10/14/2011 4:25 PM

Tried that. Several times. It SAYS it's doing it, but nothing happens.

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#8

Re: Outlook 2010 Woes II

11/07/2011 11:58 PM

Hi there unfortunately the only recourse is to abandon this installation and start over. You did nothing wrong it's the light weight electrons causing issues without resolutions, dump it dump it all and start again with DC then rectified and clean electric power.

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