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Programmed Failure?

04/06/2012 5:47 PM

I have this sneaking suspicion (and that is all it is at the moment), that at least one manufacturer, <brand name here>, may be programming their products to 'fail' at some point. Sounds paranoid, I know. But how do you explain six, well-cared-for-and-gently-used wireless optical mice (no moving parts except for switches and centre-wheel) failing for no apparent reason after about the same period of time? I can't, so I conducted an experiment: I purchased two identical <brand name here> wireless mice but used only one of them. The other I used as a 'control'.

Installed fresh batteries from the same lot in both mice. Turned them on at the same time, but left the control mouse simply sitting there on my desk, unused. Didn't touch the switches nor the codewheel, didn't move it around until after the other mouse failed. The control lasted a little longer than the other, identical mouse. Only my <brand name here> mice 'fail' after a short time like this.

My suspicion is this: the internal processor (some custom ARM or PIC variant, prolly) contains a counter which updates an internal Flash register so that the counter's value is remembered should the mouse be turned off or lose battery power.

The counter value is compared against a second value which is pre-set at the factory. This second value is randomized a bit about some central value which corresponds the median 'lifetime' the manufacturer desires of their product, say, four months plus or minus as much as three weeks, or something like that.

When the counter value equals or exceeds the preset value, a bit in Flash memory is set which drives the processor into a permanent HALT state and the mouse no longer works, in spite of the fact that nothing is actually wrong with it.

The result? The user replaces the mouse with a new, prolly identical, prolly <brand name here> mouse, as <brand name here> knows, like any corporation on top of their game, that most consumers tend to stay with what they know even if it is crap. <brand name here> moves product out the door to the applause of the shareholders. More toxic scrap for our landfills, as users typically don't remove the batteries from failed products like these.

More often than not the innards of such embedded processors ('processors' here to mean any sort of 'intelligent' or computing or logic circuit, however implemented) are not accessible from the Outside via the pins and so whatever is going on here cannot be determined simply by plugging the thing into a logic analyser. Some other way is needed to determine what is going on, one which non-destructively reveals what is happening on the chip itself, usually potted or embedded in protective epoxy. Were the chip exposed (and circuit-side up, not flip-chipped in the IBM sense), the chip can be examined via electron microscope while powered.

But is there a way, say, using X-rays or charged particles or whatever to probe the chip while it is operating and without removing the protective coating?

How to find out? If it can be determined that the internal processor remembers any kind of state, something fishy is going on. Computer mice don't need to remember a damn thing.

Your thoughts?

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#1

Re: Programmed Failure?

04/06/2012 7:06 PM

This behavior need not be directly chip-programmed. Supporting components and assembly accepted quality standards vs price is usually to blame. That's what average consumer wants, that's what he gets. Now, for products that incorporate and need some special software to function, yes, programmed obsolescence is an art these days. S.M.

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#2

Re: Programmed Failure?

04/06/2012 7:36 PM

Or the ROHS lead free solder grows whiskers and the product goes belly up (dead bug position).

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#4
In reply to #2

Re: Programmed Failure?

04/06/2012 8:12 PM

Wow, that would be an elegant way to do it though, wouldn't it???

The solder could sit there, dormant on the shelf for months, then bam!!!! in goes the battery and the time bomb starts ticking.

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#21
In reply to #2

Re: Programmed Failure?

04/10/2012 10:10 AM

This is a very good answer. It explains the duration and provides a mode for both the used and control to fail independent of use.

I like it.

Milo

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#3

Re: Programmed Failure?

04/06/2012 8:07 PM

I use Kensington trackballs, they last for years, many years....

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#5

Re: Programmed Failure?

04/07/2012 3:35 AM

But how do you explain six, well-cared-for-and-gently-used wireless optical mice (no moving parts except for switches and centre-wheel) failing for no apparent reason after about the same period of time?
It's called bad design, I think Ocams razor applies here.
There is prob' some overlooked piece of design probably internal heating or a LED or sensor being overdriven so they fail after time even when not used.
Could even be a batch fault or a component value shifted by 1 decimal place. I don't s'pose these things get much testing, once a first off is given an accelerated life test, which may not even show the fault.
Del

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#17
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Re: Programmed Failure?

04/09/2012 2:58 PM

But how do you explain six, well-cared-for-and-gently-used wireless optical mice (no moving parts except for switches and centre-wheel) failing for no apparent reason after about the same period of time?

It's called bad design,

No, Not bad design, but Excellent Product Life Statistics.

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#6

Re: Programmed Failure?

04/07/2012 9:05 AM

Kudos to Kensington track balls from previous! Carried mine in to work and wrist problems went away.

Actually all failing at the same time points to excellent process and a poor component.

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#7

Re: Programmed Failure?

04/08/2012 12:30 AM

From a discussion of this from a "generic" standpoint, much of the problem is that manufacturers have gradually reduced their standards for what is an, for the lack of a better term, "acceptably good" products, and we as consumers have gone along with that.

I've had mice crap out like that. In addition, it seems many other products have undergone "cost out engineering" in attempts to improve profitability while delivering goods that are "acceptably good".

Example-I worked for a major appliance manufacturer. My position allowed me to look at a large number of appliances made over many years. Units this company made not too long ago were solid, rigid, with smooth, stiff back panels, robust hinges and doors, and strong internal liners. Now, the "same" models made recently have back panels resembling tin foil, with waves in the sheet metal, relatively flimsy doors, hinges reduced in material and size, and liners you could actually flex by pressing on them. They produce this because we as consumers find them "acceptably good", when in fact these are inferior products that will simply not last as long. Sad thing is, we accept this as being "acceptable".

Needed a vise for a workshop. Average vise made today is cheap, flimsy junk made from inferior castings that break easily. Bought a 40 year old one from eBay which puts the new models to shame. But again, the new ones are made because they are engineered down to an inferior standard, but we are conditioned often times to accept this again as being "acceptably good enough".

When I was a kid, stuff was strong and usually could be fixed. Those days are pretty much gone in most cases.

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#8
In reply to #7

Re: Programmed Failure?

04/08/2012 2:00 AM

It makes you wonder how many companies would lose their 'Green' status if the entire product lifecycle were considered, yes?

I won't buy at BLowe's anymore. Nearly every single product I purchased there has failed in short order because of shoddy workmanship. A dehumidifier I purchased arrived broken, CFL bulbs which tout estimated energy savings in a five-year period last last six, maybe eight months if I'm lucky. A bug-zapper, two weeks.

All this stuff ends up in landfills; toxic landfills moreover, as many products these days contain batteries and/or mercury and other, hazardous materials. Companies like Lowe's strong-arm their vendors into making inferior versions of the same things to boost profit margins as some members of CR4 can probably attest directly. Meanwhile the landfills are burgeoning.

Lowe's is considered a 'Green' company. One of many such companies who don't deserve so much as the time-of-day for the crap they push out their doors.

We consumers are most guilty of all, for accepting this as simply par for the course.

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#12
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Re: Programmed Failure?

04/08/2012 7:38 AM

At least in the case of the vise I can almost bet with confidence that there is "made in China" label on it somewhere.

A large segment of the population places cost above any other factor in their buying decision. Typically, the Chinese counterparts are about half the cost of the premium version and it is tempting to cheap out. The manufactures in China are keenly aware of this and happily produce what they do knowing that they are pleasing a large market segment because price rules. Walmart, Lowe's, and Home Depot understand this very well, too.

Not all of us are satisfied, but it appears most people are.

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#19
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Re: Programmed Failure?

04/09/2012 10:13 PM

You are correct on all counts. Truly sad how much mediocrity is routinely accepted as the working standard.

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#9

Re: Programmed Failure?

04/08/2012 3:08 AM

Admiral 13" televisions, circa 1978, were famous for lasting warranty plus a week, due to predictable chemical corrosion in poorly made filter capacitors. Lord knows we fixed enough of them. Strangely enough, they were otherwise excellent. I'm willing to believe your theory about programmed failure.

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#10
In reply to #9

Re: Programmed Failure?

04/08/2012 4:49 AM

In every technology breakthrough there is a hidden pioneer. (LOL) S.M.

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#11
In reply to #9

Re: Programmed Failure?

04/08/2012 6:12 AM

I find your concluding sentence somewhat illogical.
You recount your interesting experience of a natural lifetime failure of a poorly selected component (doubtless chosen on cost grounds) and then seem to leap from that to supporting an intentionally programmed failure.
I'd have thought your anecdote would tend to weigh against the programmed failure theory... but then I'm just a cat.
Del

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#13
In reply to #11

Re: Programmed Failure?

04/08/2012 1:38 PM

I don't think that's what he's saying Del! From where I sit, it looks like he is just stating that this is what he thinks is happening not what should be happening! It would be interesting to see what would happen if the powers that be issued a law stating the minimum guarantee of a product must be 3 years! Maybe we would see an improvement in quality and a huge increase in price across the board!

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#14
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Re: Programmed Failure?

04/08/2012 2:11 PM

This is none (sort of) with aircraft components which must meet "mil spec". Price is usually three, often ten times higher for mil spec components.

Which leads to a thriving business in counterfeits.

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#15

Re: Programmed Failure?

04/09/2012 12:12 AM

If a manufactured product could be modified to last long,the manufacturer will run out of business. That's why they make different versions year after year with new technology so that customers would be lured to discard earlier models.

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#16

Re: Programmed Failure?

04/09/2012 11:31 AM

Yup! They have singled you out and are selling you programmed equipment that is made to fail at a particular moment in time. My advice to you is to never buy an airplane.

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#20
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Re: Programmed Failure?

04/10/2012 12:59 AM

If proper maintenance is done including condition monitoring most of the failures could be predicted. When you notice a component becoming weaker & weaker you should replace before it breaksdown. For critical equipments they have backups or duplicate.

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#18

Re: Programmed Failure?

04/09/2012 3:35 PM

It could just be a bad batch (single faulty or off-spec component value drifts causing device to stop working properly or at all), it happens and is far more likely than a company conspiracy to produce a product that fails far more frequently than the market competitor's products (which would be kind of obvious in side-by-side comparisons).

I don't have a picture of a mouse with a tinfoil hat on, but I think you get the meaning.

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#22

Re: Programmed Failure?

04/16/2012 6:13 PM

All designs of any kind are put together to one preform the function that they are designed to do 1st. Then we begin to look at wear points or items that can be made cheaper. We then look at warranty issues as it related to the design. How do we warrant and for how long. This is where we begin to look at the designed obsolescent of the product. How long do we mathematically feel the units parts are going to continue to function as designed. This again is completed using a mathematically derived equation.

I read where this is not the case for some manufactures and they would like you to believe it's the luck of the draw as to how long it last but the US car companies are proof that good engineering and correct manufacturing has turned its industry around. Use to get close to 100,000 miles and you better get rid of it soon. Now you can see 300,000 on most of the US cars.

Bottom line is you will believe what you will about the designed failure mode, but it does exist in our industries.

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#23
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Re: Programmed Failure?

04/22/2012 1:02 AM

yes cars last longer but because the japs started producing them.....

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