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durtieduck
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Join Date: Jan 2011
Posts: 668
Good Answers: 3

Windows Installer

06/13/2012 12:16 AM

i'm using a hpe-560 sp-1 pro. i get an error message when i try to install the hp d-110a printer- scanner that came with the machine, i get a "windows installer can't be accessed" message. there's no errors in the installer specs. i've tried most of suggestions i could find online.

does anyone know the fix?
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IdeaSmith
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Join Date: Mar 2012
Location: Out of your mind! Not in sight!
Posts: 4424
Good Answers: 108
#1

Re: Windows Installer

06/13/2012 8:40 AM

Did you try download the software or are you using the installer CD?

In very rare cases the CD is not readable and it just needs to be a bit off (pun intended) and it doesnt work.

How exactly did you try to install the printer scanner?

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durtieduck
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Join Date: Jan 2011
Posts: 668
Good Answers: 3
#3
In reply to #1

Re: Windows Installer

06/14/2012 2:35 PM

i've tried both methods, disc and hp downloads a dozen times. it's alway the same error.
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KJK/USA
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United States - Member - Member Engineering Fields - Electrical Engineering - Electrical Construction

Join Date: Apr 2010
Location: Mid Western USA - The Corn Belt
Posts: 1439
Good Answers: 58
#2

Re: Windows Installer

06/13/2012 2:52 PM

Are you running a compatible Windows OS on your "hpe-560 sp-1 pro?

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durtieduck
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Join Date: Jan 2011
Posts: 668
Good Answers: 3
#4
In reply to #2

Re: Windows Installer

06/14/2012 2:41 PM

yes, windows 7
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durtieduck
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Join Date: Jan 2011
Posts: 668
Good Answers: 3
#5
In reply to #4

Re: Windows Installer

07/08/2012 6:06 PM

sorry for the late answer, but i just discovered the fix. microsoft had'nt confimed my windows os as a genuine microsoft edition.

i hope this will help people with simular problems, "installation error".
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