36 years as a EE Electronic engineer, biggest two things I have learned, document when you take order, doing an electronic repair, or the customers history sheet, manuel or computer stored, put the date on the work. Give you reference of time and what you did can put in your notes.
Second biggest thing when my brain gets tired on a electronic problem that I have not seen same equipment in 35 years, I leave and come back the next day determined that this is the day, I am going to think more fresh, get the scope out, of course I have the schematic and think different than the bad day before. If I don't fix the electronics we get no money.
Most of the time 99% the next day we have her or the electronics fixed and up and running.
We work from 1956 vacuum tube units, next discret devices, than Integrated circuits, and PC based electronic, my favorite is the vacuum tubes.
Balancer-man