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Join Date: Jan 2013
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Erratic Behavior of Color Printer with Print Server.

01/21/2013 2:45 PM

I have several classrooms with fairly recent Intel-based Macintosh computers running 10.7. I have a server running Server version 10.5. I am trying to get a print server to work on these machines. Black-and-white printing has been made to work reliably, including with Quark and some other programs that are historically difficult. Color printing has proven not to be reliable. I can print from any workstation directly to the color printer, which is a Xerox Phaser 7750DN. I can print from the 10.5 server to the color printer. If I try to print from a workstation via the print server to the color printer, I variously get errors such as "Checking the status of the printer not permitted," or it will successfully start to spool the print job -- which takes forever and sometimes doesn't get past a certain point - roughly 80-90 % -- and then stops. If it does print, it comes up with a printout from the color printer that says "Stack error." When it's trying to send a job to the print server, it will sometimes flash a rapid message saying, "Printer does not support IPP-2.0/trying IPP1.1." All software on the machines is up to current upgrades.

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Guru
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Join Date: Apr 2008
Location: Lexington, KY
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#1

Re: Erratic Behavior of Color Printer with Print Server.

01/21/2013 3:41 PM

It sounds like a driver mis-match. You might brouse the printer mfg. sites for downloadable color drivers to install. A basic printer driver may be picked by the server instead of the preferred mfg. driver.

Good luck!

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Guru

Join Date: May 2006
Location: Placerville, CA (38° 45N, 120° 47'W)
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#2

Re: Erratic Behavior of Color Printer with Print Server.

01/22/2013 3:29 PM

It may use a different driver or path to print via the server. Go into the Print & Scan preference panel. Double click on a printer name related to Xerox, then click on the Printer Setup icon. The Location field should indicate something related to the print server. If not, close the windows for that printer and click on the - sign at the bottom of the list to delete it. (I'm assuming that the B&W printer(s) is/are not Xerox). If this process eliminates all but one Xerox printer, you should be done. It's not a problem if this process eliminates all Xerox printers; Continue below.

I have solved Mac printing problems more than once by NOT using the software that came with the printer. Instead, on one of the workstations, go into the Print & Scan preference panel and discard all drivers that may be related to the Xerox printer. Then click on the + to add a printer, and make sure that the Location field of the selected printer indicates something related to the print server before adding it. The workstation must have access to the internet, so the Mac can find the appropriate driver. Once found and installed, I always go into the Printer Setup (double click on the printer name in the Print & Scan preference panel, then click on the Printer Setup icon), and change the name to something short enough to see all of it in the printer name list, like "Xerox Prt Server".

Unfortunately, I don't have a print server available today to actually follow the above instructions; hopefully they will help.

Of course, if this solves the problem for that workstation, follow the same steps on all the others.

Good Luck

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