Program Route Memory

There are keystroke tracking programs. I doubt that video could track mouse picks closely enough, but I'm sure there are programs that capture the coordinates down to the pixel level. (Not that NSA or corporate types are likely to share.)

Thank you Tornado I will stay optimistic that I get some good direction here You have a g'day mate

Sounds like riverrunner needs a Macro Recorder utility. Windows used to have one built in, but I've no idea if it has now.

There might be some inspiration here.

If you have done this enough times, you should be well on your way to understanding the process of testing and variables involved. I find that understanding the process is far more valuable than having someone else spoon feed you. The better your understanding of the process, the more effective you will be when you have to adapt to a new configuration. I am guessing the Tech has ahd some training and understands the system. He has no advantage over you other than that fact. If you want to be in a position to do it yourself, invest some time in understanding - you will be better off in the long run.