Problem with Ordering Online

Are they saying your internet IP address doesn't match the country you are sending the request from? If so it sounds like a security issue problem.

Are you using an IP hider or changer?

You mention Claro but also AOL, are you actually living in and posting from Puerto Rico?

Thanks for the quick response.

Yes, they are saying my IP doesn't match my alleged physical address. I went to Google and entered what is my IP? I used a speed test and it confirmed a server in a neighboring town. Claro states that is a valid PR address. I called AOL (I contact the company using AOL) and they confirmed it is a PR address. I went on AOL to my account and it is correctly listed. To the best of my knowlege I'm not using a hider, or changer (how would I tell? Windows 7 using basic Avast as my security). And yes I live and post in PR.

Strange. Sounds like you have enough info to go back to the company and see if you can narrow down what piece of location information doesn't match, perhaps then you can get whoever is involved (Claro, etc) talking to them on your behalf.

If your neighbour is willing perhaps it would just be easier to get them to buy instead.

I'm afraid I'm going to have to go to option 3, (the neighbor). At this point their tech support won't even respond. I've placed two phone calls with no call back. I'll try another bank next week. They have been unable to tell me or won't tell me what country I'm supposedly I'm online from.

I'm reluctant to resort to snarky comments, but one never knows.

If this is the only problem you have had, keep it simple and go through your neighbour, you don't want to cause more problems for yourself pointing out someone has an error in their database.

I believe 'Claro' is owned by Mexico....Habla espanol

It doesn't exactly qualify for a GA but it just hit me how great a screen name "snarky comments" would be.

Sounds like your records have not been properly updated..... Looks like they have a non-existent country listed as your home planet....Peurto Rico

Maybe place your order over the phone.

Do you have your location set correctly in "region and language settings" (or equivalent) on each of your devices?

(Just a long shot).

Thanks to all. I guess I'll have to retrace my steps and look further for the parts. This fellow had everything in one place, offered good tips and was reasonably priced. Too bad his IT staff wasn't up to his standards. Probably a brother in law.

It may be that your IP is using a Proxy Server.

It appears the company you are attempting to purchase from has their security settings set on "very high."

I suggest you contact the owner(s) directly, state your issues, ask for a solution, and provide whatever documentation and certifications are required to solve the problems.

No Proxy server. Again I also tried with my IPhone on AT&T

Or they just plainly don't like you