It is all about long term plans and culture in the organizations. If human groups are stable and longer, the co operative culture may evolve.

Make people aware about market products, competitions and on going trends and inspire people to come out with new ideas.

Introduce KAIZEN culture.

Training as a whole especially dealing with product system is a must particularly to equipment dealers of product involving track-type tractors, hydraulic excavators, wheel loaders, etc. It is a way of transferring technical know-how on a 'regular updated' basis how each product have been developed and became competitive. This is also a way wherein needed product support can be undertaken especially service repairs which involves system knowledge dealings like application & troubleshooting hydraulic system.

Improving technical knowledge and skills of service personnel, in particular should be a requirement of an organization in order for a product in the market are ' not left behind ' of its technical innovations. This is also advantageous to those people who are directly involved with the product themselves since they are always kept abreast of product development, new technology applications, etc.

So, I consider training of personnel especially those involved in service operation of products as a must. Starting from the basic knowledge to the advance curriculum, as a whole.