|
Don't gather data just to track progress; use it to drive action, argues consultant Brad Kolar in Quality Progress. He recommends aligning the precision of measurements with your decision making. For example, don't measure customer satisfaction to the 1/100th of a point if changes at that level won't impact your actions. Bottom line: If you don't use metrics to influence action, it's a wasteful exercise to collect the data. [Short registration may be required for access.]
The preceding article is a "sneak peek" from Quality Control, a newsletter from GlobalSpec. To stay up-to-date and informed on industry trends, products, and technologies, subscribe to Quality Control today.
|