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Innovation at Motorola

Posted April 29, 2007 3:00 PM by mrice@babson.edu

To readers of the Creativity, Innovation and Entrepreneurship blog:

I expect to make a brief posting about once per week -- on innovation related to individuals and/or innovation related to companies. If you would like to add your ideas to this blog, send me your proposed posting via e-mail to mrice@babson.edu. I'll try to select postings that will continue the current train of thought, or trigger a productive new track.

Sincerely,

Mark Rice, Murata Dean of Babson's Graduate School of Business and Professor of Technology Entrepreneurship at Olin College of Engineering

Now, about the focus of this entry: Innovation at Motorola........

The cover story of the March / April 2007 issue of BizEd magazine features a profile and interview of Ed Zander, Motorola's CEO. (Ed is a bright, high energy, innovative leader, whom I know from my RPI days.) Quotes from the article:

"Zander was instrumental in managing the company's turnaround, overseeing the launch of the RAZR and the Q."

Zander himself is quoted as saying: "Companies that don't innovative don't survive, and leaders who don't innovative are replaced by those willing to take risks. The key to success is to drive innovation."

Contrast the quotes above with the following quote from the April 27, 2007 Wall Street Journal article detailing Motorola's (and Ed Zander's) difficulties in sustaining innovatoin:

"Amid its success with the RAZR, it [Motorola] fell behind on developing a phone with the next generation of technology."

*********

Since I have done training and consulting focused on innovation in a wide variety of companies, I often get asked: "What company is best in class with respect to innovation?" My response: "I can't name one. Many companies have had some innovation successes on an ad hoc basis, but no company has done innovation well consistently across the innovation spectrum -- from incremental to breakthrough innovation -- and in a sustained way across time."

If you want to read more about leadership and innovation, check out the article I wrote for Financial Times, which is reprinted on the following website.

http://www.babsoninsight.com/contentmgr/showdetails.php/id/707

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#1

Re: Innovation at Motorola

05/11/2007 11:09 AM

The RAZR example is an interesting one, and one that often plagues successful businesses. If a product is developed that does exceptionally well commercially, it can lead the company to falsely believe that they have found the pinnacle of success and can rest on their laurels. Monies are pulled from R&D to support marketing and production of a particular product when it is flying off the shelf.

While the RAZR is probably the best know pure cell phone brand (I'm excluding PALMs, blackberries and other handheld computers for the discussion), it has been technically surpassed by a variety of clones with very similar names produced by other companies. As this happens, the success of the original product melts away and there is no infrastructure in place to immediately put out a better version. Often, the company in question, now desperate for a return to the top, puts out a poor quality clone of a competitors clone that is hastily constructed and at best, on par with what is already out there. The end result is further erosion of the products loyalty base as what was once seen as a great brand is now hack technology....

If this is the case, I would hate to have to go before Motorola's board and say "well, we we're #1 in 2005!"

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#2
In reply to #1

Re: Innovation at Motorola

05/11/2007 12:46 PM

Having been a Motorola dealer in the past, I have observed a wide disconnect between R&D for product development and R&D for application development. In Motorola, expenditure is enormous to bring a new product to reality only to discover a market is at best, marginal, due to the fact that real life application scenarios have not been sufficiently defined. Todays cookie cutter communication marketplace, is full of "loaded" products, all offering the same bells and whistles. A products success is more dependent than ever on application developers thinking outside of the box, providing new operational applications based on capturing, retaining and increasing market share. Investment in a long term market vision, rather than the "build it and they will buy it" sentiment, based on an expandable, long life product is the key to market domination.

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#3

Re: Innovation at Motorola

06/01/2010 2:04 AM

Hi,

This link is not working. Could you please check this link:

http://www.babsoninsight.com/contentmgr/showdetails.php/id/707

Your advice would be much appreciated.

Regards

Vinita

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