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It's romantic, but it's also a fallacy. The reason: that first
interaction of fate was preceded and shaped by hundreds of interactions
leading up to it, establishing your likes and dislikes and what you were
looking for in a prospective sweetheart. Additionally, there was deep
engagement from several of your senses - certainly sight (the first
look), probably sound, perhaps scent or even touch. Those experiences
fit with your hopes and expectations, captured your full attention, and
led you to keep going and develop the relationship.
The processes at work in social media are no different: influence
comes way before action. But many folks still believe in an outdated
model of ROI where they build content, seed it for search engine
optimization, craft a great call to action, fire it out in as many
places as they can find, and wait to measure the last clicks to
determine success. The long-forgotten first look is undervalued.
Invoking two popular social phrases, 1) you're doing it wrong, and 2) this is about relationships.
Social has a stigma that it's not "value-add" with many managers. In
almost all cases the click resulting in a purchase doesn't come directly
from a singular social message, so people have a lot of trouble
demonstrating ROI. Some programs hit the target and are more successful,
but those with experience will tell you that successful program was
crafted from a set of prior social learning and audience development
over time, and probably executed over several marketing channels.
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