Prioritize Reliability Over Cost Control for Long-term Success

Although many organizations stress the importance of reliability in maintenance and operations, their focus on cost control may indicate otherwise. A culture of reliability depends on two critical considerations: defining reliability as a strategy measured not by incremental improvements, but continuous ones; and realizing that such an approach extends to employees, not just assets. Committing solely to low maintenance costs can undermine reliability by emphasizing short-term results rather than long-term profitability. And, a focus on reliability can enhance both customer loyalty and personnel satisfaction.

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