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Hidden Camera Report Sheds Light on Ignorant and Shady Computer Repair

Posted October 05, 2007 10:54 AM

From Coolest Gadgets:

CBC Canada performed a hidden camera investigation on computer repair recently. What they found was not only costly, but as many as 70% of repair technicians failed to diagnose computer problems, spening most of their time upselling costly solutions, and even recommending replacement of the entire computer. The report interviews three technicians who worked for main competitors like Best Buy's The Geek Squad, and learned that repair technicians are relying on a customer's desperation and cashes in on the ignorance of their customers who trust their so called expertise.

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Hobbies - DIY Welding - Wannabeabettawelda

Join Date: May 2007
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Re: Hidden Camera Report Sheds Light on Ignorant and Shady Computer Repair

10/05/2007 4:22 PM

Fortunately, computers are cheap enough now that it hardly makes sense to pay someone to repair them once the warranty is out. This is especially true for laptops. Your repair options for laptops are usually limited by just the cost of repair parts which tend to be proprietary to the brand. I would recommend the extended warranty on laptops (but not for more than 3 years). Desktops tend to be somewhat more universal in the parts so you have a chance here. The data on most machines is of greater value to the user than the hardware. I think you should do some research and fix it yourself, and if that fails, just buy a new one.

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Re: Hidden Camera Report Sheds Light on Ignorant and Shady Computer Repair

10/09/2007 1:53 AM

I would have to agree that most repair technicians are out to rip you off- the solution?- don,t use them!- none of them fault find to component level(Iagree it is almost impossible with micro pcb,s)- but they don,t even swap boards!- again I agree that technology is moving so fast, that by the time you have bought your computer, it is obsolete!- so they don,t keep spare boards, but would rather sell you a new computer!-, because where the more profit is! I speak as an experienced electronics repairer, from the earliest tv,s etc to the latest- the simple facts are that Asia makes most cheap goods, but which are not intended to last or be repaired- but let,s face it- if you don,t want the latest whiz-bang , the earlier stuff is far better quality- & can be repaired- it does me!.

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