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From Coolest Gadgets:
CBC Canada performed a hidden camera investigation on computer repair recently. What they found was not only costly, but as many as 70% of repair technicians failed to diagnose computer problems, spening most of their time upselling costly solutions, and even recommending replacement of the entire computer. The report interviews three technicians who worked for main competitors like Best Buy's The Geek Squad, and learned that repair technicians are relying on a customer's desperation and cashes in on the ignorance of their customers who trust their so called expertise.
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