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As traditional OEMs increasingly outsource their manufacturing operations to independent contractors, fewer people inside the OEMs understand the issues and challenges that manufacturing inevitably carries. Engineers with hands-on experience get promoted or transferred or go to work directly for the contractors. Lacking necessary expertise, OEMs must depend on the contractors who are inevitably less familiar with the peculiarities of the products. How many members of your team understand both ends of the process? How much do you rely on the contractors for their expertise? How thoroughly do they know your products? What are the consequences of the resulting communications gap?
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