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Ever since Pepsi added a Twitter URL on the new cans of Pepsi Raw — encouraging consumers to go online and share their opinion on the product— to tweet or not to tweet has been the question. Now, many other companies are using Twitter IDs on their products to capitalize on their followers to promote their brands. This is seen as a method of connecting with their core customers for their opinions and suggestions. How has your business used Twitter? What are the benefits to this approach? Is there any downside?
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