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Power-User

Join Date: Dec 2007
Posts: 177
Good Answers: 6

Missing CR4

06/08/2015 8:38 AM

I have been subscribed to CR4 for some years now but I have not received any posts since 2015-06-03. I have checked my subscriptions and my local e-mail settings in Outlook and everything seems fine-nothing in trash or quarantine and site is not blocked. What could be the reason I am no longer getting the daily digest?

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Guru
United States - Member - Lifelong New Yorker Popular Science - Biology - Animal Science Technical Fields - Technical Writing - Technical Writer

Join Date: Mar 2008
Location: NY
Posts: 2313
Good Answers: 59
#1

Re: Missing CR4

06/08/2015 10:03 AM

It's likely that at some point you marked an email from IHS Engineering360 (now GlobalSpec) as spam. By marking any email from the company as spam, you will automatically stop receiving any further emails.

I'll put in a ticket to see if that's the case and report back to you.

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Power-User

Join Date: Dec 2007
Posts: 177
Good Answers: 6
#2
In reply to #1

Re: Missing CR4

06/08/2015 11:19 AM

Thank you. I appreciate it.

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Guru
United States - Member - Lifelong New Yorker Popular Science - Biology - Animal Science Technical Fields - Technical Writing - Technical Writer

Join Date: Mar 2008
Location: NY
Posts: 2313
Good Answers: 59
#4
In reply to #2

Re: Missing CR4

06/09/2015 8:05 AM

The team didn't find anything out of the ordinary with your account. They recommend checking your spam or junk filter because according to the system, the emails are being sent to you.

I know that you said you've already done that. The only other thing I could suggest is unsubscribing and then resubscribing within your profile. Or, change your email address to one with a different provider.

I'm sorry I can't be more helpful about why you aren't receiving the Daily Digest.

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Guru
United Kingdom - Member - Old New Member

Join Date: Jul 2005
Location: South east U.K.
Posts: 3695
Good Answers: 93
#3

Re: Missing CR4

06/08/2015 12:24 PM

I had the same problem for ages, I got the daily list of new posts but not the alerts for subscribed posts. It was fixed when we updated Outlook to the Office 360 version even though that supposedly imported all of the settings, spam filters etc from the old version.

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