Cegelec/Alstom/Converteam MV1059 Drive

Do you want me to call the equipment supplier or are you going to stop being lazy and do it yourself?

^{Do you want me to call the equipment supplier or are you going to stop being lazy and do it yourself?}

Do you know how to read and comprehend? The OP SAID in his message that Converteam no longer exists because they were bought by GE, yet when he contacted GE they are non-responsive.

mladen,

Unfortunately, you have fallen into one of the dangers of the modern world of corporate acquisitions and mergers wherein the new owners want no responsibility for the previous versions of the products. Were I in your situation (and I have been), I would keep hounding GE until you make enough of a pest of yourself that they will find you some help just to make you stop bugging them. it's the only way. GE is like a gigantic haystack, inside of which you are looking for a very small needle.

Just in case you were not able to find the correct pathway into their behemoth organization, here is a link to their contact info specific to the GE Power Conversion group.

Good luck. I have had my share of frustration in trying to deal with them on older Alstom drives, it was very very difficult to keep them engaged. They basically seem to ignore you for the first dozen or so attempts, maybe hoping you will give up. If you don't give up, eventually they find someone who gives a darn, but those people within GE are few and far between. The key is, using this service will give you an Incident Number assignment, so every time you re-engage, you use that number and sooner or later a computer program designed to track the performance of their people takes notice of how many times this same number keeps coming up and a management type will get involved.

Good luck... you'll need it.

Is this a Jack Welch legacy, perhaps?

Yes it is. He decimated their tech support capabilities in general to boost profits, but the first thing on the chopping block was support for anything that GE didn't actually make, which included any legacy products resulting from acquiring former competitors. I had friends who ended up at GE through acquisitions and they were very specifically told to focus only on what they sell NOW, legacy stuff was irrelevant to their bottom line.

This might help....

http://www.alsintec.com/documents/alstom-converteam/drives/Alspa%20MV1000%20operation%20manual.pdf

Thanks, but already have that, nothing there about updating the firmware.