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Outlook 2016 Programs Start

09/05/2019 8:43 PM

First - please no MS bashing....just looking for help!

Wife and I are only users of the PC. Up until a couple days ago she logs into Outlook 2016 to check her mail. Now after the click, the little wheel spins, but you never see the splash screen and the program start.

I log on as my user and have no issue at all. It appears to go to the same file location and attempt the same file to start.

Has a file corrupted on her side? Not sure how to troubleshoot? (re-boot no help!)

Thanks!! ss

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#1

Re: Outlook 2016 Programs Start

09/05/2019 9:45 PM

It sounds like the program is updating....just leave it for a while....

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#2

`

09/06/2019 7:20 AM

Try this:

While the program is stalled:

Hold down the Control,Alt and Delete keys simultaneously.

A screen will appear with several options.

Select Task Manager

Look in the far left column and find the program of interest.

Right Click on the program.

Select End Task (it may ask you to verify)

Close the window.

Try the program.

This may solve your problem.

Feedback is requested.

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#3

Re: Outlook 2016 Programs Start

09/06/2019 3:59 PM

I've had some issues like this on occasion.

Try starting Outlook in "safe mode", per the Microsoft website:

If Outlook won't open, try opening it in safe mode, which disables add-ins.

  • 1. Right-click the Start button, and click Run.
  • 2. Type Outlook.exe /safe, and click OK.
  • Tip: If Windows can't find Outlook.exe /safe, try using the full path to Outlook (for example C:\Program Files\Microsoft Office\OfficeXX, where XX is your version number).
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#4

Re: Outlook 2016 Programs Start

09/06/2019 10:01 PM

Thanks for comments, I will keep them - just in case.....

Text from her after going to work "I got into my email".

FM? (flipping magic) Devine intervention??

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