Customers are becoming increasingly quality-conscious. They frequently expect that suppliers pro-actively comply with the highest product and service quality standards. They also want this information up-front, in addition to being assured that your company will continue to meet their needs now and in the long term. That's a challenge. But it's also an opportunity companies can profit from.
Some of universities activities (research/design projects) could be arranged those ISO standards (maybe). But I'm extremely against if this practice spreads on education activities.
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People say between two opposed opinions the truth lies in the middle. Not at all! Between them lies the problem, what is unseeable,eternally active life, contemplated in repose. Goethe
According to the comments a few weeks ago on tuition quality why not check all professors for satisfaction of customers(students)? Now it is important to define what a student expects from the time spend in college. And I suppose this will be a great problem.