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"Did you get my e-mail?" - "The biggest problem in communication is the illusion that it has taken place" - George Bernard Shaw, 1856
Best is to get the company service engineer to come over and start it for you (suddenly you know the wires may be shorted - looks quite short-tempered man shouting out questions)
Why dont you make a link of this for approx 30-40% questions this link may be referred to, since all your recommendations are universal and may be applicable from space shuttle to humble - i don't know - toy motor ?
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Fantastic ideas for a Fantastic World, I make the illogical logical.They put me in cars,they put me in yer tv.They put me in stereos and those little radios you stick in your ears.They even put me in watches, they have teeny gremlins for your watches