I have 3 500KVA synchronization set-up. im using a deepsea electronic controller 8610. the alternator is stamford brand but im doubt that is an original brand. my problem now is that the alternator burns even it is running in a single mode only. i cannot conclude that this is due to reverse power since it is running alone due to a low load. one thing i observe is that the Line to line voltage is not stable and not balance. one line is reaching to almost 395volts 5 volts difference from normal 400V. we also fitted a quadrature kit in the alternator. the part of the alternator that always burns is the main rotor, exciter rotor and exciter stator.
i am hoping that you can give me some ideas how to approach this issues and thank you in advance.