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Web Site Recovery

08/16/2011 2:12 PM

Hi L&G at CR4,

Is there anyone out there web site savvy to the point of helping me get my web site back???? I had created one with the help of a man who is no longer avalible...

I am admit-ably ignorant to the workings of this stuff, my business is ready to pick up and now no web site? Oops.

It used to be www.rigmachineryconsultants.com now I check and nothing? Can this be recovered or do I need to start from scratch?

Regards,

Tim

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#1

Re: Web Site Recovery

08/16/2011 2:20 PM

Hi Tim,

When I try to hit www.rigmachineryconsultants.com, I get the following message:

Did you keep your account current with the server host?

If this is your own server, do you have a back-up of your site?

If you were not hosting your site on your own server, you must contact the site admin.

Sorry I could not be of more help, hopefully someone more knowledgeable than me will respond.

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#2

Re: Web Site Recovery

08/16/2011 2:27 PM

(Sorry, comment removed. - Usbport)

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#3

Re: Web Site Recovery

08/16/2011 2:44 PM

Here is the Google cache of your website.

http://webcache.googleusercontent.com/search?q=cache:I5PahTKBLtwJ:rigmachineryconsultants.com/+rigmachineryconsultants&cd=1&hl=en&ct=clnk&gl=us&source=www.google.com

You can right click on the page then select 'View Page Source' to see the html code. You can then copy this info and use any text editor to paste it to, then edit it. You'll need the original graphics to completely restore the page; the text can be simply re-typed or edited, as needed.

You'll need to contact your ISP to figure out why the link is dead.

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#4
In reply to #3

Re: Web Site Recovery

08/16/2011 7:46 PM

Hmmmm man here is the problem, I trusted the guy who helped me make the site, me not knowing anything in regards to this stuff. He is no longer avalible, is there anything that can be done at any price to recover this site?

Tim

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#5
In reply to #4

Re: Web Site Recovery

08/16/2011 8:04 PM
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#6
In reply to #5

Re: Web Site Recovery

08/16/2011 8:57 PM

So this is what I should have done from the start possibly, but is there any way possible to recover my site?

It seems there should be some way isnt there?

Regards,

Tim

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#7
In reply to #6

Re: Web Site Recovery

08/16/2011 10:16 PM

You would need to talk to your ISP. Your website info is on their servers. Maybe they can restore your website.

Aside from that, you can copy the html code as I described above, which at least contains the info shown on your home page. If there were some graphics (I don't see any on the cached page) you would need those too.

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#8

Re: Web Site Recovery

08/16/2011 11:51 PM

I did a whois lookup on your domain. Here's the url for the lookup:

http://www.networksolutions.com/whois-search/rigmachineryconsultants.com

It appears the domain name is still active (expires 10-21-2011) so it looks like the ISP took your site offline, probably for non-payment of hosting fees. Contact mediatemple.net to renew your hosting and you should be alright. When you contact them ask for the necessary name/password info to access the site.

Hooker

whois lookup data follows:

The page format gets screwed up when pasting here so look at it by using the url above.

--------------------------------------------------------------------------------------------

rigmachineryconsultants.com

Is this your domain name? Renew it now.

Current Registrar:

TUCOWS.COM CO.

Lock Status:

ok

CR4 Moderator: Deleted Personal Info
Deleted the details from the report because they contained names and addresses. The person who is looking for the info can access it from the link above.

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#9

Re: Web Site Recovery

08/17/2011 2:54 AM

OK, you've got most of the bits you need on this page already but lets pull them into one place.

The broad overview. Your website resides (or maybe resided) on a server somewhere. You have a domain name, rigmachineryconsultants.com, which has a sub-name "www" which pointed at the website on the server. The people that host your name may well be different form the people that host the server that holds your website.

Internet names are visually/ linguistically easy ways of remembering "internet protocol" (IP), numbers, which are what the internet actually uses as addresses. IP numbers are <= 12-digit numbers in the format nnn.nnn.nnn.nnn. Example: 158.131.25.81. You type in "www.rigmachineryconsultants.com" and a Domain Name Service (DNS) server looks up that name and tells your computer what IP number it needs. It's a bit like a phonebook system that dials the underlying number for you.

The error you're getting is equivalent to a phonebook saying "we can't find a number for that directory entry". This is interesting, and encouraging, as it opens up the possibility that your site still exists but for some reason the DNS system can't find out how to get to it. So you'll see your browser tries to "look up " www.rigmachineryconsultants.com" and that's when it fails. Had the website been cleared down by the hosting company you would have had a different error - probably "404 page not found" which would have indicated that the connection to the server had been made but that the server did not have the site you were looking for.

So what we have is a DNS error. The most likely reason is that the company hosting the name hasn't been paid and has ceased the service. Another very possible reason is simply an error. The hosting company has refreshed their database but corrupted your name in the process.

You need to write to the following person:

Administrator, DNS

Giving them your name (rigmachineryconsultants.com) and saying, "my DNS has stopped working, what's occurring mate?", and act appropriately when s/he tells you.

You can also ask them, "where did it point to before it stopped working / you cut it off?". Which will give you either a number (nnn.nnn.nnn.nnn) or if you're lucky the full details of the website hosting company. If it's only the IP number then you can look up who owns that number here: https://www.arin.net/ and enter the number in the "whois" box which will tell you who's got that number. It may be that the people who host your name and the people who host your website are the same people but in my experience that's usually not the case. Useful if it is as it'll shorten the number of people you need to talk to.

In all probability your website still exists. It existed when Google trawled it on the 10th August and is probably still there now, although the world can't get to it. If it isn't still there, through co-incidence or through someone actively removing it, the hosting company very probably have a backup copy although they may charge you to retrieve it.

So, contact the DNS hosts, find out who the web hosts are, contact them too. Let everyone know you own the name and site but have a dispute with your web designer. Insist on being copied in to all communications.

You should have it back up and running pretty quickly.

Best of luck!

Evan

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#12
In reply to #9

Re: Web Site Recovery

08/17/2011 9:40 AM

Evan,

Thanks for the terrific mini-tutorial! It is postings like yours that are one of the main reasons I peruse the message boards!

Tom,

If you have no experience building websites, contact the computer science department at your local high schools or technical schools for help rebuilding it. I'm sure they'd love to have a a real-world website for their students to work on.

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#13
In reply to #9

Re: Web Site Recovery

08/17/2011 10:57 AM

Evan,

Thank you very much for the time spent making this into something I can understand! It is very much appreciated!

Tim (the computer dummie)

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#10

Re: Web Site Recovery

08/17/2011 8:28 AM

Nothing to add on the technical side but I went through a similar experience last year when the company we had used to create & maintain a web site connected with my spare time 'job' disappeared.

In line with the advice given here, I contacted the ISP & explained the problem. I was able to show them that I was genuine by sending a formal request on company headed paper & by reference to our company registration. After that it was a smooth & easy transfer and we now have control of our own web site & e-mail accounts.

Good luck with yours.

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#11

Re: Web Site Recovery

08/17/2011 9:30 AM

Or just hire a website development contractor/company. You should be able to find one or two with a Google search.

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#14

Re: Web Site Recovery

08/17/2011 3:34 PM

Your site works fine for me. Sounds like you just had a DNS issue.

You should back it up for yourself ASAP.

Get your FTP information...log on...and back it up...

I wouldn't hold my breath for your web designer to help you out. Clicking on their link at the bottom of your page brings us Mux Records (or some such site). Their tag line is "Who is we?" Nice.

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#15
In reply to #14

Re: Web Site Recovery

08/17/2011 4:13 PM

Yea its working now, it turns out I didn't pay my little bill..... Man a couple dollars a month sure screwed up my day!

I really need to become more computer savvy and back up, etc, etc, but to tell you the truth I have my hands full with the work that I know. Mechanical rig issues, me backing up a web site would be like asking you to properly time the camshafts on a 4000 hp engine (LOL). Best that I do spend some time learning more and also pay a couple years in advance for my web hosting from now on!

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#16
In reply to #15

Re: Web Site Recovery

08/17/2011 4:17 PM

Yeah, probably so...although I would love to see that.

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#17
In reply to #14

Re: Web Site Recovery

08/17/2011 4:19 PM

That muxrec.com group is the new host, it looks like.

The old one. in the google cache (in a prior post - ftrls.cx), is the one that "disappeared".

"Who is we?" is more likely "artistic" or "cutesy" language than a measure of competency.

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#18
In reply to #17

Re: Web Site Recovery

08/17/2011 4:33 PM

Yes I believe you are correct, the site designer has a pretty good command of the English language, both written and spoken.

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#19
In reply to #14

Re: Web Site Recovery

08/17/2011 5:06 PM

"Get your FTP information...log on...and back it up..."

Yep, definitely. Always insist on getting an FTP username and password. However, sometimes web designers clump many sites in the same space and will refuse to give you access as you could then access several other people's websites too.

A good fallback when the designer says, "sure but that's a more expensive option...", is to get a "Web Ripper". Web Rippers will spider a site, download all the elements and build a copy of it on your hard disk. They're mostly used for offline browsing but also for backups, and for legal and regulatory snapshots of websites. Not perfect but better than nothing. Selection on Google. Black Widow ripper used to be very good but haven't used it in years.

Cheers,

Evan

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#20

Re: Web Site Recovery

08/19/2011 11:40 AM

IMHO your simple yet effective informational/contact-info web site does not require a large effort to create and maintain. I've done something similar for my own use and for friends in exchange for a case of beer ;-)

I copied the basic structure of your web site and made some minor changes to the HTML and directory names. Since "img" is an HTML tag, it is not usually good practice to use the same name as a file or directory name. I changed the "img" directory name to "images" and corrected the links in the HTML pages. I made other minor changes to comply with HTML4 and CSS validation rules and added the W3C logos/links for the validation sites. I also commented the validation logo/link additions so you can easily delete them if you don't like or want them on your pages.

Some hosting servers may require additional minor changes, but I tested the site structure on my computer using the Firefox (for Linux) web browser and it seems to work fine. Please note that the validation "links" won't work until this web site is uploaded to a host and is accessible for public browsing.

The files are compressed into a zip archive which I will attempt to send you via email attachment. I highly recommend you keep a local backup (like the zip archive) for your web site in case the host goes down or goes out of business.

I lost 4 sites earlier this year when my free host service had an irrecoverable server/drive failure. Since I develop and backup all my simple sites on a home computer, it only took about an hour to upload my files to a new host and redirect the domain name servers.

Good luck to you!

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