Best Practices - Technical Investigation Tracking & Communication Forms...

Hi folks,

I'm (always) in search of the best examples of forms, checklists, report templates, etc., which help us engineering/technical folks (and anyone for that matter) capture, organize, track, communicate, report the pertinent background of technical problems (e.g. a supplier's production part failure impacting an OEM's production schedule), ongoing findings of the team, and sharing that information collaboratively with other team members via something more evolved than Outlook e-mail trails.

FYI, I'm just starting to investigate using our Microsoft SharePoint intranet site to create 'ad hoc' technical issue investigation forums, but I'm really more interested in finding good examples of tracking, summarizing forms that facilitiate a 'lean' communication reporting toolset so the most people get the latest and greatest investigation updates in the shortest amount of time.

Here are a couple of resources I've used in the past, but I would really like to find some good engineering-centric issue tracking methods and forms, etc.

http://www.12manage.com/

http://www.projectconnections.com/index.html

Thanks in advance for ANY resources or suggestions or feedback you can, regarding this topic!

Respectfully,

Jim